Unable to connect to server using Remote Desktop Connection

Question

I have a virtual server running Server 2019 that will not let me connect to it. I either get a black screen that never responds or I get an error message that says: "This computer cant connect to the remote computer. The two computers couldn't connect in the allotted time. Try connecting again." or this error message: "Could not connect to remote computer. Check your network settings or contact your Administrator"

I can connect to it through N-Able and N-central.

I can also get to it through Hyper-V manager.

I have rebooted the server and checked that remote desktop connection is on and the 2 different users are authorized to connect to it.

Answer 1

Hello  BDub69，

Thank you for posting in Microsoft Community forum.

We cannot obtain effctive information  from the error message. When you get a black screen that never responds, is it normal to try to connect through other means? I suggest that you first try turning off network-level authentication on the server side and see if the problem persists.

Here are some troubleshooting steps you can try in same time:

1. Check if the Remote Desktop service is running on the server. You can do this by opening the Services app and looking for the "Remote Desktop Services" service. If it's not running, start it.
2. Check if the server's firewall is blocking Remote Desktop connections. You can temporarily disable the firewall to see if that's the issue. If it is, you can create a firewall rule to allow Remote Desktop connections.
3. Check if the server is configured to allow Remote Desktop connections. You can do this by right-clicking on "This PC" and selecting "Properties". Then, click on "Remote settings" and make sure that "Allow remote connections to this computer" is selected.
4. Check if the server's network settings are correct. Make sure that the server has a valid IP address and that it's on the same network as the computer you're trying to connect from.

I hope the information above is helpful.

If you have any question or concern, please feel free to let us know.

Best Regards,

Haijian Shan

Answer 2

I checked all of those settings and they were all correct.

I now cannot connect through the Hyper V manager.

When i connect to the server and then choose "send ctrl alt delete", I get this message:

"Could not send keys to the virtual machine.

Interacting with the virtual machine's keyboard device has failed.

The operation cannot be performed while the object is in it's current state."

Answer 3

Hello  Dan Smart1，

Thank you for your reply.

It sounds like there may be an issue with the virtual machine itself. Here are a few additional troubleshooting steps you can try:

1. Check if the virtual machine is running. You can do this by opening Hyper-V Manager and looking for the virtual machine in the list of virtual machines. If it's not running, start it.
2. Check if the virtual machine's network settings are correct. Make sure that the virtual machine has a valid IP address and that it's on the same network as the computer you're trying to connect from.
3. Check if the virtual machine's integration services are up to date. You can do this by opening the virtual machine and selecting "Insert Integration Services Setup Disk" from the Action menu. Follow the prompts to install the integration services.
4. Try connecting to the virtual machine using a different remote desktop client. You can try using Microsoft's Remote Desktop client or a third-party client like TeamViewer.

If none of these steps work,I suggest you post on the Storag Hai Avai Rabi/Vitualization Andheiper-Vi plate, where you may be able to get more effective help.In the current section, we focus on issues related to remote desktop.

Best Regards,

Haijian Shan

Answer 4

I checked all of those and they are fine. In the last few days I discovered the issue is the Virtual keyboard will not load and has an error:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code39)"

I tried reloading the driver but it keeps telling me I'm using the correct driver.

Answer 5

Hello  Dan Smart1，

Thank you for your reply.

It sounds like you are having trouble with the virtual keyboard driver on your computer. One thing you can try is to uninstall the driver and then reinstall it. Here are the steps to do that:

1. Open the Device Manager by pressing the Windows key + X and selecting "Device Manager" from the menu.
2. Find the virtual keyboard driver in the list of devices. It may be listed under "Keyboards" or "Human Interface Devices."
3. Right-click on the virtual keyboard driver and select "Uninstall device."
4. Follow the prompts to uninstall the driver.
5. Once the driver is uninstalled, restart your computer.
6. After your computer has restarted, open the Device Manager again and find the virtual keyboard driver.
7. Right-click on the virtual keyboard driver and select "Update driver."
8. Follow the prompts to reinstall the driver.

If this doesn't work, you may need to look for an updated driver on the manufacturer's website or contact their support team for further assistance.

Best Regards,

Haijian Shan