Cannot access local devices

Question

Since this weekend I cannot access local devices (NAS, printer, ...) on my network. A ping-command to one of these devices (in the range 192.168.1.nnn) results in a "General failure". From the same I can connect to the outsied world; for example "ping www.google.com" gives a result. I have a second PC on the same network and this PC can connect to the local devices. So, it must be a problem of the specific PC. The PC with the problem has no WiFi and uses a wired connection.

I already tried several options found on internet. I did a reboot on the router, removed anti-virus software, turned off the firewall, did a re-install of the latest Windows update. I have been in contact with Microsoft support too via een chat. He performed several actions on my PC but none of them solved the issue and finally referred me to this community

***Moved from Windows / Windows 11 / Internet and connectivity***

Answer 1

Hi，JWHNL

Welcome to the Microsoft Community.

Based on your description, I understand that you are having problems accessing your local devices over your LAN.

I wish I could handle your problem, however, the issue is out of reach of the response support community. It is more suitable for publishing on Microsoft Learn (English only), you can click on "Ask a question", there are experts who can provide more professional solutions in that place.   Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem. Sincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding!

Wish you solve the trouble soon!

Best Regards, 

Huon | Microsoft Community Support Specialist