None of my browsers can find my electronic SSL certificates, but Acrobat and other digital signing tools can

Question

Hi, I am just setting up a new HP Pavilion laptop. I already have an HP Envy laptop with Windows 11, which is fully functional, and an old HP laptop with Windows 10 that needs to be retired.

The only problem I seem to have on the HP Pavilion is that none of my browsers (Chrome, Edge, Firefox) will open the digital SSL certificates that I´ve installed on it for making electronic signatures. The same SSL certificates work normally on the two old HPs.

The message I get when I try to use a certificate on the HP Pavilion is always that the system could not detect any suitable certificates. A typical error message (in Spanish, because I'm in Spain) is: "Error de identificación. No se detecta certificado electrónico o no se ha seleccionado correctamente".

However, the certificates all show up correctly in my Windows certificate store, under "Your Certificates", with the message "This certificate is OK". That applies to all three browsers.

Interestingly, both Acrobat and my AutoFirma signature tool can find these certificates.

Having read some similar threads, I have tried a few things:

I have compared in detail the Internet Options on my HP Pavilion with those on the HP Envy, where the SSL certificates function normally. The settings are identical. (I also tried ticking on the SSL 3.0, which someone had suggested, but that had no effect).

I have cleared the cache.

I have tried to open the certificates in all three browsers while the AVG antivirus and the Windows security sytems were temporaririly disabled.

I have uninstalled and reinstalled the certificates from the security versions. They are all p12 files.

I have changed the time settings on the laptop from automatic to manual. The date and time were and are correct.

Can anyone please help, I don´t know what to try next.

Many thanks, PeterthePainter

*** Moved from Windows / Windows 11 / Internet and connectivity ***

Answer 1

Hello peterthespanishpainter,

thank you for posting on the Microsoft Community Forums.

Based on the description, I understand that your issue is related to certificate.

Since there are no engineers dedicated to certificate in this forum. In order to be able to deal with your questions quickly and efficiently, I recommend that you repost your questions in the Q&A forum, where there will be a dedicated engineer to provide you with a professional and effective response.

Here is a link to the Q&A forum: https://learn.microsoft.com/en-us/answers/questions/

Have a nice day.

Best regards,

Lei

Answer 2

Thanks Lei. I've done that. All the best, Peter