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Authentication errors in Azure portal

Anonymous
2023-10-11T10:03:58+00:00

I'm getting an error when using the Azure portal that I need assistance with Can anyone advise how to rectify this:

The portal is having issues getting an authentication token. The experience rendered may be degraded.

Additional information from the call to get a token:
Extension: Microsoft_Azure_Support
Resource: self
Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2023-10-11 10:00:28Z]: AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Trace ID: f8f97573-de0f-4c74-aa81-a30741d71100

Correlation ID: 95a3c69a-0bec-4c47-89ac-bbdbb08f6a05

Timestamp: 2023-10-11 10:00:28Z - Correlation ID: 95a3c69a-0bec-4c47-89ac-bbdbb08f6a05 - Trace ID: f8f97573-de0f-4c74-aa81-a30741d71100

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  1. Anonymous
    2023-10-12T06:14:31+00:00

    Hello

    Thank you for posting in Microsoft Community forum!

    Based on the description, I understand your question is related to Azure Portal.

    Since there are no engineers dedicated to this topic in this forum, in order to be able to get a quick and effective handling of your issue, I recommend that you repost your question in Microsoft Q&A.

    Thank you for your understanding and support. If you have any question or concern, please feel free to let us know.

    Have a nice day!

    Best Regards,

    Wesley Li

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