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authenticator app not working loop

Anonymous
2024-01-03T17:43:31+00:00

I have work email that I cant use because the authenticator app wont let me log in it ask for authenticator app while being on the authenticator app, not sure if it because got a new phone don't have access to the old one. IT from work didn't help. So now don't have access to anything!!

Windows for business | Windows Server | Devices and deployment | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-04T02:58:02+00:00

    Had the same problem, I tried to synchronize the app time to my device clock. Then it worked. Hope this helps.

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  2. Anonymous
    2024-01-04T02:30:51+00:00

    Hi Vanessa Benzinger,

    thank you for posting on the Microsoft Community Forums.

    Based on the description, I understand that your issue is related to Microsoft Authenticator.

    Since there are no engineers dedicated to Microsoft Authenticator in this forum. In order to be able to deal with your questions quickly and efficiently, I recommend that you repost your questions in the Q&A forum, where there will be a dedicated engineer to provide you with a professional and effective response.

    Here is a link to the Q&A forum: https://learn.microsoft.com/en-us/answers/questions/

    Have a nice day.

    Best regards,

    Lei

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