Authenticator App (Not allowing access)

Question

Good afternoon,

I am trying to get access to my work email, All employees were given emails to use, I & another employee mixed our emails around. We deleted the emails on our Authenticator app and put in our correctly assigned ones but now its asking for a confirmation number to both accounts we no longer have access to. How can I and the other employee gain access to these accounts.

Best,

Answer 1

Hello P_Century 380-L1 (Jesse),

thank you for posting on the Microsoft Community Forums.

Based on the description, I understand that your issue is related to Microsoft Authenticator.

Since there are no engineers dedicated to Microsoft Authenticator in this forum. In order to be able to deal with your questions quickly and efficiently, I recommend that you repost your questions in the Q&A forum, where there will be a dedicated engineer to provide you with a professional and effective response.

Here is a link to the Q&A forum: https://learn.microsoft.com/en-us/answers/questions/

Have a nice day.

Best regards,

Lei