Application is crashing- Unable to reproduce it.

Question

When we run the application, it is crashing. once we open the event viewer log where we are seeing below

.net runtime level

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 77D26007

Stack:

Application level

Faulting module name: ntdll.dll, version: 10.0.17763.5458, time stamp: 0x761f6403

Exception code: 0xc0000005

Fault offset: 0x00056007

Answer 1

Hello,

Thank you for posting in Microsoft Community forum.

Based on the description, I understand your question is related to app error.

The c0000005 exception code corresponds to an Access Violation. This type of exception occurs when an application reads, writes, or executes an invalid memory address. The faulting module name is ntdll.dll, which is a core system library.

1. If your application uses COM interop and you’re getting an ExecutionEngineException, it could be due to a NULL pointer in the COM component or a faulty ComImport directive in your .NET code.
2. Close all instances of classicuo.exe.

Empty your temp folder (C:\Users\Sha\AppData\Local\Temp).

Restart your application and observe if the issue persists.

Have a nice day. 

Best Regards,

Molly

Answer 2

Just wanted to give more information on above issue

Environment : OS Microsoft Windows Server 2019

Dotnet framework: 4.7

SQL : SQL Server 2019

Note: Previously our application was working fine in 2016 OS. Once we upgraded to OS 2019 we are facing below issue

Application level - Event viewer log

Faulting application name: XXXX.exe, version: XXXX, time stamp: 0x66338cfc
Faulting module name: ntdll.dll, version: 10.0.17763.5458, time stamp: 0x761f6403
Exception code: 0xc0000005
Fault offset: 0x00056007
Faulting process id: 0x3a9c
Faulting application start time: 0x01daa07dba30b473
Faulting application path: C:\Program Files (x86)\XXX.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 41b0c901-aa9f-460b-a492-487d8ccd1b58
Faulting package full name: 

Dotnet run time Level - Event Viewer log

Application: XXXX.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 77D26007
Stack:

We are using some Avaya dlls(C#) in our CPP code.

awaiting for the reply

Regards,

Chandra

Answer 3

Hello,

According to the additional information, the environment is related to SQL Server 2019 and Avaya dlls(C#) in our CPP code, since there are no engineers dedicated to SQL Server and code in this forum. in order to be able to get a quick and effective handling of your issue, I recommend that you repost your question in the Q&A forum, where there will be a dedicated engineer to give you a professional and effective reply.

Here is the link for Q&A forum.

Questions - Microsoft Q&A

Click the "Ask a Question" button in the upper right corner to post your question and select related tag.

Thank you for your understanding and support. Have a nice day.

Best Regards,

Molly