how to fix grey screen on startup

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how to fix grey screen on startup

Alvin 20

first time starting up the computer it started acting weird, it wouldnt open task manager and i could pull up windows with the windows key. then after restarting it's been stuck in a grey screen ever since. Ive tried to uninstall latest quality update and that didnt work either

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Answer 1

Zunhui Han 3,810 Microsoft External Staff

Hello,

Thank you for posting in Q&A forum.

Based on my understanding of this problem, I suspect that the problem may be caused by missing or damaged system files. I suggest that you open the command prompt as an administrator and run the following command:

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

If the problem still cannot be solved, I suggest that you open the computer in clean mode to check for the impact of third-party applications.

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

I hope the information above is helpful.

Best regards

Zunhui

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Alvin 20 Reputation points

2025-03-05T04:41:42.71+00:00

the only way i could fix it was resetting my computer and saving the files however now i have another problem where no matter what i do, my computer thinks theres no internet yet i can go on stuff like microsoft edge and browse the internet
Zunhui Han 3,810 Reputation points Microsoft External Staff

2025-03-05T08:12:43.52+00:00

Hi Alvin,

Thanks for your reply. I suggest you try the following method to reset the network to see if it can solve the problem:

1.Open cmd as an administrator and run the following command.

netsh winsock reset

2.Press Win + R to open the Run window, enter regedit and click OK to open the registry, and locate it at the following location:

HKEY_CURRENT_USER \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Internet Settings \ Connections.

Then delete the "Connections" item and restart the computer.

Note If you modify the registry incorrectly, you can cause serious problems. Therefore, follow these steps carefully. For additional protection, back up the registry before you modify it. For more information about how to back up and restore the registry, see How to back up and restore the registry in Windows.

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