Since SCCM 2010 upgrade: Software Center can not be loaded on some clients

Franz Schenk 336 Reputation points
2021-01-06T15:27:34.867+00:00

Have upgraded SCCM to 2010 about 4 weeks ago (after final 2010 release), and put the pre-production client into production 10 days ago. The affected client versions are all 5.00.9040.1015.

Over time, an increasing number of clients can not load the software center. all other operations are ok, afaik.

  • different Windows 10 versions (1909, 20H2) are affected
  • the SCCM clients are not in provisioning mode
  • ccmrepair.exe and a following restart doesn't solve the problem
  • softwarecentersystemtasks.log has no errors
  • SCCClient_xxx.log has WMI errors
  • Reset permissions on %temp% directory doesn't help (ICACLS %Temp% /T /Q /C /RESET)
  • the only thing I hesitate and haven't tried yet is to reset the WMI repository

Any advice? or is a HF rollup Hotfix for 2010 around the corner?
Thank you in advance for any help

Franz

54101-sw-center.png

Microsoft Configuration Manager
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Accepted answer
  1. AllenLiu-MSFT 40,881 Reputation points Microsoft Vendor
    2021-01-07T07:01:04.697+00:00

    @Franz Schenk
    Thank you for posting in Microsoft Q&A forum.
    I also have upgraded to SCCM 2010 and the client version are upgraded to 5.00.9040.1015, the software center of all clients works well.
    You may try to reset the WMI repository and run CCMRepair.exe with following steps to see if it helps:

    1. net stop winmgmt
    2. winmgmt /resetrepository
    3. Reboot
    4. CCMRepair.exe

    If the response is helpful, please click "Accept Answer" and upvote it.
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12 additional answers

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  1. KE-9542 1 Reputation point
    2021-03-09T06:46:46.24+00:00
  2. CGBOLTON1 1 Reputation point
    2021-04-02T19:41:50.59+00:00

    I am running Console version 5.2010.1093.3100 (Site version 5.0.9040.1000) and client version 5.00.9040.1044 and I am now experiencing this issue. My clients will not load Software Center anymore. I installed KB4600089 and even though this hotfix was listed to fix the problem, it persists. I need get this fixed as we depend on Software Center to deliver a lot of software!

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  3. Jason Sandys 31,171 Reputation points Microsoft Employee
    2021-04-02T20:08:59.097+00:00

    First, this really should be a new thread.

    Next, you need to open a support case as you most likely have a separate issue.

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  4. Marc 1 Reputation point
    2021-06-22T00:05:58.437+00:00

    Not sure why this should be a new thread. We have a case open with support already and continue to experience Software Center crashes even with the hotfix rollup. Are others experiencing this as well?