I need restore all my authentication codes

Question

I am using authenticator app mail [****@outlook.com]

I have been using Microsoft Authenticator apps for the past three years.I had a problem with my phone, and I accidentally deleted the authenticator app. I used my email to synchronize the list of auth codes, but when I installed the app and signed in again. I did not get the list of codes.recently switched to a new smartphone and have completed recovery successfully on the new phone, but only the sync account is showing up in the 'Authenticator' tab on the new device. Backup is enabled on the previous device and says the backup was last…I came using a OnePlus 11R Android phone.I am using new OnePlus Nord 4 February 14 .

I received the password for many of these emails.I was getting a six-digit password every thirty seconds in 700 more login accounts.It was very useful.Now it doesn't show anything.Only if that code is present can all files be opened.Please give me everything back.I can't go to work without this code.I took the backup but it didn't come to me.I am in a very confusing situation.I have been facing this problem since the evening of February 14th.I still haven't solved this problem. Please help with me. That code is very important to me.

My life is inclusive. Otherwise, I will be a loser because I will lose my job.I am a person from a middle-class family.Give me everything back.Please understand my situation and help me.

Answer 1

Hello @Abishek D ,

I Understand that you are using Microsoft Authenticator apps for the past three years. You had a problem with your phone, and accidentally deleted the authenticator app.
But when you installed the app and signed in again you did not get the list of codes and recently switched to a new smartphone and have completed recovery successfully on the new phone, but only the sync account is showing up in the 'Authenticator' tab on the new device. Backup is enabled on the previous device and says the backup was last and you are using a OnePlus 11R Android phone. Now you are using new OnePlus Nord 4.

If the codes aren't syncing, you may need to manually reset the two-factor authentication (2FA) for each service you use. This process may require verifying your identity through email, phone, or other methods. It will remove all existing authentication methods, and when you re-register, you'll be asked to set up new ones.

I understand that this situation is really frustrating, especially since it's affecting your work. Let me know if you need more specific help with troubleshooting!

If you are still facing the issue I want, you to contact the support team.
You can look into the article below to get support numbers depending on your country. 

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 

 or creating a ticket through a different account:  https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support 

Once you create a ticket with the support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purposes. Post that this team will help you with restoring your authenticator codes depending on your scenario. 

If you need further assistance, please feel free to ask.