Billing for Pro Direct Support plan

Question

Billing for Pro Direct Support plan

Yongseong 20 MVP

Among the StartUP support benefits, there was information that Azure has Pro-direct support.

However, when I changed the support plan to Pro-Direct, which was set to Standard today, I was immediately charged $1,000.

I was surprised, so I changed it back to Standard and tried to inquire about the refund part, but there was no way to inquire and they kept telling me to check only within the portal.

Even when I contacted the email address I had previously contacted, it said that the email address did not exist.

How on earth can I solve this problem?

And is Pro-Direct no longer supported among the StartUP program benefits?

I would be so grateful if someone could help me.

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Answer 1

Rakesh Gurram 15,715 Microsoft External Staff Moderator

Hi 용성 송,

The Pro-Direct support plan appears to be available under the StartUp program, but it may not be included as a free benefit. We recommend reviewing your program’s terms and conditions for confirmation. The retrieved documents do not specify billing policies or immediate charges, but switching to Pro-Direct incurs a $1,000 per month cost. You will need to work with a billing engineer to help assist with this matter. Can you please create a ticket here with them.

If the issue persists, we recommend reaching out to Microsoft support for further assistance Submit Support Request.

Please reach out to us if you have any other queries.

If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.

Yongseong 20 Reputation points MVP

2025-03-13T08:31:53.89+00:00

Thank you for the detailed explanation.

Unfortunately, when I select Billing in the Azure console and proceed with the inquiry, I can only check the manuals, and the contact the team in charge has disappeared.

In other words, there is no way to check how the process is carried out, whether a refund is made, or whether a cancellation is made.

I selected almost all scenarios in the Billing tab and proceeded with the inquiry process, but the process and confirmation are not intermittent, and I tried almost all inquiries, such as Copilot questions, but there is no way to request confirmation or refund procedures.

I have been using Azure for quite some time, and I have received technical support related to billing in the past (when I contacted the email address I used to consult with in the past, it said the email address does not exist). This is the first time this has happened, so I am quite confused.

As you instructed, I made an inquiry on the Start UP console, but since the issue seems to be a payment issue on the Azure side, it seems that the issue should be resolved on the Azure side, but I don't understand why there is no way to contact them.

Is there a way to find out who to contact in this case?
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2025-03-18T05:21:29.12+00:00

Hi 용성 송,

As your issue is related to billing, we recommend raising a support request through the Microsoft for Startups Founders Hub portal. Since this appears to be a payment-related matter on the Azure side, the Founders Hub support team should be able to assist you directly or guide you to the appropriate Azure support channel for further resolution.

Thank you.
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2025-03-20T17:03:34.92+00:00

Glad to hear that your issue got resolved. Please don't hesitate to reach out to us if you have any further queries.

Thank you.

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Billing for Pro Direct Support plan

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