Why is Communication Service sms verification taking more than 5 weeks?

Question

Why is Communication Service sms verification taking more than 5 weeks?

ZakQ 25

Greetings,

We've applied for SMS verification for 2 US phone numbers approximately 5 weeks ago. We were wondering what the status/progress of this verification was, and if there was any information we could provide supplementarily to assist Microsoft in completing the verification.

Regards,
Azure Communications Service Customer

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Answer 1

Laxman Reddy Revuri 5,405 Microsoft External Staff Moderator

Hi @ZakQ
The SMS verification process for toll-free numbers typically takes about 5-6 weeks, but due to the current high volume of applications, it may extend to approximately eight weeks. If you submitted your application around 5 weeks ago, it is likely still under review.
Log in to the Azure portal and navigate to your Communication Services resource to check the status of your toll-free verification application under the Regulatory Documents section.
Ensure that all required details are provided correctly in your application. Missing or incorrect information can significantly delay the verification process.
kindly refer below links:
Apply for toll-free verification
Toll-Free Verification
https://learn.microsoft.com/en-us/answers/questions/2137775/how-long-does-it-take-to-complete-the-sms-verifica

Bhargavi Naragani 6,055 Reputation points Microsoft External Staff Moderator

2025-03-17T14:43:19.8333333+00:00

Hi @ZakQ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Laxman Reddy Revuri 5,405 Reputation points Microsoft External Staff Moderator

2025-03-18T09:05:06.1166667+00:00

Hi @Megalai Sathanathan,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Zolaikha Freidah 0 Reputation points

2025-06-23T15:11:16.72+00:00

We are in the same boat waiting for verification. Five weeks seems long but 8 weeks is unacceptable. I can't imagine anyone applying for a number expects this long of a wait time for verification, as with most other communication services it takes less than a week. This not only is delaying the launch of one our projects, but erodes the trust we have in Microsoft to serve its customers in a timely manner. Furthermore, there is no option to even see where you are in the process unless you upgrade to a higher level support tier, an option that is not readily available for smaller businesses.

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Why is Communication Service sms verification taking more than 5 weeks?

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