Why is Communication Service sms verification taking more than 5 weeks?

ZakQ 25 Reputation points
2025-03-14T02:48:07.8566667+00:00

Greetings,

We've applied for SMS verification for 2 US phone numbers approximately 5 weeks ago. We were wondering what the status/progress of this verification was, and if there was any information we could provide supplementarily to assist Microsoft in completing the verification.

Regards,
Azure Communications Service Customer

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. Laxman Reddy Revuri 5,405 Reputation points Microsoft External Staff Moderator
    2025-03-14T04:19:14.4433333+00:00

    Hi @ZakQ
    The SMS verification process for toll-free numbers typically takes about 5-6 weeks, but due to the current high volume of applications, it may extend to approximately eight weeks. If you submitted your application around 5 weeks ago, it is likely still under review.
    Log in to the Azure portal and navigate to your Communication Services resource to check the status of your toll-free verification application under the Regulatory Documents section.
    Ensure that all required details are provided correctly in your application. Missing or incorrect information can significantly delay the verification process.
    kindly refer below links:
    Apply for toll-free verification
    Toll-Free Verification
    https://learn.microsoft.com/en-us/answers/questions/2137775/how-long-does-it-take-to-complete-the-sms-verifica


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