Unable to open a support ticket, why is this so hard?

Question

When creating a new support request, I am asked to enter a description of my problem and then led through a flurry of drop down options only to end up with a list of auto-generated suggestions which never have any relevance to my actual problem. There is no link or action I can take to open an actual case, it's a dead end every time.

What Should Happen

When creating a new support request, I am taken to a view which clearly directs me to a page where I fill out the details MS needs as well as the capability to add a message regarding my issue. A very clear and obvious control for "Create new case" or to that effect should also be present to submit a new request.

• No garbage auto-suggestions, please remove these, 99.9% of the time they do not present any solution.
• Eliminate many points of navigation or multiple pages to actually open a ticket, keep it to one page
• Remove the obvious attempt to deter people from actually opening cases with the overload of irrelevant information

Users that run cloud services need a rapid way to submit support requests when they are experiencing problems, not meaningless distractions or confusing interfaces. And based on search results, I'm not alone, it looks like many are griping about your support system.

I pay for the developer support plant and do not appreciate how difficult MS has made it, seemingly by design, to open a new case. Or in my case, quite literally impossible (or so it seems). If there are no plans to resolve these usability issues then it does not make sense to continue paying for the developer support plan and will cancel Please advise, thanks.