Why is I can't submit a support ticket now? I says just use Microsoft Q&A or something?

Question

It's really frustrating what they have done with Microsoft Support ticket submission. Before, its easy to submit a ticket. Now, you go through the same steps but prevents you from sending one. Instead, it suggests to pos in Ask a question - Microsoft Q&A. Instead of driving customers in, Microsoft is driving customer out. What gives?

Answer 1

Hello FPI Erick Aspiras(Erick Aspiras),

Thank you for your inquiry. Microsoft has introduced the Priority Community Support (PCS) plan, now available to Developer Support Plan customers on Q&A. This offering provides a cost-effective way to access faster and more reliable technical support via Microsoft Q&A.

We are committed to delivering exceptional service and support to all our customers on Q&A. We understand that technical issues can be frustrating, and we are here to assist you in resolving any concerns.

Here’s what you can expect with PCS:

• Affordable Pricing: PCS is the lowest-priced technical support option, costing approximately $29 per month.
• Faster Response Times: Improved efficiency with responses guaranteed within eight business hours.
• Reactive Technical Support: PCS provides support for resolving issues as they occur, helping you keep your technical issues on track.
• Severity Level C: The plan covers issues classified as Severity Level C (minimal business impact). Higher-severity cases require an upgraded support plan.
• 24/7 Online Access: You can submit support requests online anytime, ensuring round-the-clock availability.

For more details, visit the official Microsoft documentation: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support

Priority Community Support

Please provide me with the technical issues you are facing currently, and I will be happy to assist you!

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