Can't get email to work on smartphone

Question

Got the message below.

Correlation Id: 6c8f2684-a9f1-4970-88c5-ee1eaac1cfbd

Timestamp: 2025-03-20T15:44:36.000Z

DPTI: 16a3eff5510d6818

Message: The operation attempted is invalid.

Tag: 5ssai

Code: -262225028

Answer 1

Hi @Kris Sandoval ,

Welcome to our forum!

I understand that you are encountering that error while trying to log in to Outlook on your Android phone. The "Something went wrong. 5ssai" error typically indicates an issue with account authentication or security settings. Here are a few steps you can try to resolve this:

1. Restart Your Phone: Sometimes, a simple restart can fix the issue.
2. Clear App Cache: Go to Settings > Apps > Outlook > Storage > Clear Cache.
3. Check for Updates: Ensure that your Outlook app is up to date.
4. Try Logging in via Browser: Open a web browser on your phone and try logging into Outlook on the web.
5. Re-add Your Account: Remove your email account from the Outlook app and add it again.

If you still encounter the 5ssai error in your configuration, you can refer to the method in this link to see the effect:

 'Something went wrong. 5ssai.

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