I got Microsoft Startup Hub credits but when I try to go into Azure AI studio, it keeps saying that I am not part of the tenant Microsoft and that I need to be added as an external user. But where should I add myself as a user in that tenant?

Question

I recently activated my Microsoft Startups account that I applied via my work email and I had to connect with my linkedin account, which is tied to my personal email. After I got into the dashboard for Microsoft Startup Hub, I tried to access the Azure AI studio and it asked me to sign in with a Microsoft account. When I try signing into the Azure portal, I get the following error:

AADSTS50020: User account '

Answer 1

Hi Ragav Yarasi,

It appears that there is an issue with the connection between your MS for Startups Founders Hub account and your MS Azure Sponsorships portal. To resolve this, please ensure that your LinkedIn SSO is correctly linked to both your Founders Hub account and your Azure Sponsorships portal, as re-linking the accounts can often address such connectivity issues.

For further assistance, you may need to collaborate with a billing engineer to ensure that your credits are properly assigned to the correct account. Could you please create a support ticket with the billing team here. They will be able to assist you in resolving this matter efficiently.

For reference,

• How do I add a team member?
• Create a new user
• Error AADSTS50020 - User account from identity provider does not exist in tenant

Please reach out to us if you have any other queries.

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