Unable to create work profile in Vivo Y28S 5G

Question

We have tried to enroll Vivo Y28S 5G mobile in Intune, it failed to create work profile.

Error - "A work profile can't be added to this V2351. If you have questions, contact your IT admin".

1. Android enterprise Personally owned with work profile using Intune Company Portal app
2. User mobile has 10GB free space
3. Cleared the Storage Cache & Data in Company Portal app
4. Restarted the mobile and tried to configure again.
5. Under Google -> All Services. Couldn't find Device Policy - Set up your work profile.
6. Manually downloaded Android Device Policy app from Google Playstore - https://play.google.com/store/apps/details?id=com.google.android.apps.work.clouddpc&pcampaignid=web_share - But it is asking for QR code.
7. This mobile device is available at https://androidenterprisepartners.withgoogle.com/devices/#!?AER&search=Vivo%20Y28S%205G
8. I observed that all the Vivo mobiles are facing same issue, tried multiple troubleshooting steps but failed to solve this issue.
9. Is the Vivo model mobiles will support work profile and is there any different method to enroll these devices?

Answer 1

@Aravindan D Thanks for posting in our Q&A.

Vivo Y28S 5G is a supported device. For this issue, we appreciate your help to collect some information:

1.Please check if Managed Google Play connect is green and the Last sync time is recently under Tenant admin > Connectors and tokens >Managed Google Play in Intune portal.

2.The user account you used to enroll this device has an Intune license.

3.Make sure there is no device enrollment restriction about Android enterprise. And this device doesn't exist in Entra ID portal and Intune portal.

4.Check if any work profile existing on this device. (Not sure the specific location, usually under Settings, please try to find it.) Remove it.

If there is anything update, feel free to let us know.

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