Renew Non-profit azure grant. We have been re-accepted and I re-activated it, still it doesn't work

Question

Ciao all!

We have re-claimed the Azure non-profit sponsorship, as you can see in the image I already activated in the non-profit hub.

However, I have many reasons to believe that this change was not reflected in the Azure profile.

1. I am unsure if we need to create a new subscription with the renewal. If that is the case, then it doesn't work since when I try to create the "Microsoft Azure Sponsorship" subscription, it says that we are not eligible. Maybe I need to delete the old subscription?
2. When looking at the balance of my old subscription it says "Sponsorship is not active." and the subscription type changed to "Pay-As-You-Go"

What are the extra steps we need to do to claim the Azure subscription? We want to keep using Azure translation service. I have already followed the steps found in https://learn.microsoft.com/en-us/industry/nonprofit/renew

Answer 1

Hi Viktor Veselý

I'm glad that you were able to resolve your issue and thank you for posting your solution so that

others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to accept the answer.

Ask: Renew Non-profit azure grant. We have been re-accepted, and I re-activated it, still it doesn't work

Solution: The issue is resolved. That you resolve the issue by opening a support ticket from my azure portal (search "Help + support" in azure)

The issue was that Microsoft is migrating non-profit billing accounts from an old system (called "MOSP") to a new system (called "MCA"). The issue was that my subscription was under MOSP and they moved it to MCA (I don't think you can do it on your own so that's why you need the support ticket).

To check if you are experiencing the same issue, you can go to Azure, "Cost Management + Billing | Billing scopes" and I had two billing accounts/scopes there (one from MOSP the other one MCA).

Now the sponsorship credit system has moved to "Cost Management" -> "Billing" -> "Payment methods" -> "Azure credits" (the tab takes a while to load in) -> and there is the new balance

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.

 

Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

Thank you.

Answer 2

Awesome that you have done so, have you had a look at the switch azure offer and if it ia available there? SCROLL TO END FOR SOLUTION

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/switch-azure-offer

Run either of these below, blank out sensitive info and provide a screenshot.

Using Azure CLI

Open Command Prompt or Terminal:

Ensure you have Azure CLI installed. If not, you can download it from Azure CLI.

Run the Command:

Execute the following command to get details of the current subscription:

az account show

This command will display details of the current subscription

Using Azure PowerShell

Open PowerShell:

Open Windows PowerShell ISE with "Run As Administrator" mode.

Run the Command:

Execute the following command to get the current subscription:

Get-AzContext

To get only the subscription name, use:

(Get-AzContext).Subscription.Name

To get the subscription ID, use:

(Get-AzContext).Tenant.Id

You can also use:

Get-AzSubscription -****SubscriptionId (Get-AzContext).Subscription.Id

•                   **Further your feedback**
  

The issue was that Microsoft is migrating non-profit billing accounts from an old system (called "MOSP") to a new system (called "MCA"). The issue was that my subscription was under MOSP and they moved it to MCA (I don't think you can do it on your own so that's why you need the support ticket).

To check if you are experiencing the same issue, you can go to Azure, "Cost Management + Billing | Billing scopes" and I had two billing accounts/scopes there (one from MOSP the other one MCA).

Now the sponsorship credit system has moved to "Cost Management" -> "Billing" -> "Payment methods" -> "Azure credits" (the tab takes a while to load in) -> and there is the new balance

Answer 3

I resolve the issue by opening a support ticket from my azure portal (search "Help + support" in azure)

The issue was that Microsoft is migrating non-profit billing accounts from an old system (called "MOSP") to a new system (called "MCA"). The issue was that my subscription was under MOSP and they moved it to MCA (I don't think you can do it on your own so that's why you need the support ticket).

To check if you are experiencing the same issue, you can go to Azure, "Cost Management + Billing | Billing scopes" and I had two billing accounts/scopes there (one from MOSP the other one MCA).

Now the sponsorship credit system has moved to "Cost Management" -> "Billing" -> "Payment methods" -> "Azure credits" (the tab takes a while to load in) -> and there is the new balance