How do I combine the Startups credit and signup credit

Question

How do I combine the Startups credit and signup credit

Michael Drapkin 25

(I just randomly picked the first child tag, which has nothing to do with my question)

I have a $1000 Azure credit for our startup. I have a $200 credit for setting up my VM. How do I connect the two credits together?

1 answer

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Answer 1

Rakesh Gurram 15,715 Microsoft External Staff Moderator

Hi Michael Drapkin,

To ensure both sets of credits are activated under the same Azure subscription, the subscription must remain linked to the same admin email used for your Founders Hub registration, even if you change the business account. To redeem your credits, log in to Founders Hub, go to the 'Benefits' tab, and select Redeem under the Azure Sponsorship Benefits section, making sure to use the email associated with your Azure subscription. Azure benefits are applied at the account level and cannot be shared or merged across multiple accounts. If you have an Azure Pay-As-You-Go subscription under a different Microsoft account, you can either move your sponsorship credits to the account with your Pay-As-You-Go subscription or request to migrate your subscription to the account where your sponsorship credits are applied.

Please refer to the following doc, Azure Credits and Billing FAQs

Please reach out to us if you have any other queries.

If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.

Michael Drapkin 25 Reputation points

2025-03-28T18:14:54.4966667+00:00

Under Redeemed for Azure, it says "Redeemed." The $1000 in credits do not show up on my Azure account, only the $200 for opening it. I only used one account for all of my Microsoft activities.
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2025-03-29T00:42:01.94+00:00

Hi Michael Drapkin,

It sounds like you potentially linked a work account when you intended to link a personal account. This will require migrating the credits to the proper account.

You will need to work with a billing engineer to help assist with this matter. Can you please create a ticket here with them to have them ensure your credits are assigned to the proper account?
Michael Drapkin 25 Reputation points

2025-03-31T15:07:57.81+00:00

Thanks Rakesh. I will put in the ticket, although I have only been using one email address and account with Azure.
Michael Drapkin 25 Reputation points

2025-03-31T15:15:39.7966667+00:00

I am unable to create a ticket. It keeps wanting to send me to help information and does not allow me to create a ticket. In one area, it tells me to click to create an email for Microsoft finance and sends me to a bad link. Please advise.
Michael Drapkin 25 Reputation points

2025-03-31T15:16:21.8333333+00:00

Why am I paying for support if I cannot put in a ticket?
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2025-04-02T16:47:28.9666667+00:00

Please refer to this document for detailed instructions on how to raise a support ticket with an active support plan.
Michael Drapkin 25 Reputation points

2025-04-02T17:47:29.4466667+00:00

Your document says "For such cases, our engineers will create a support ticket on your behalf, ensuring smooth escalation without requiring you to initiate it manually."

Please create a support ticket on my behalf.
Syed Aaqid Ali 580 Reputation points Microsoft External Staff Volunteer Moderator

2025-04-11T19:18:05.5533333+00:00

Hi Michael Drapkin,

I understand that you were having difficulties finding a create support request option on Azure Portal.

For Billing and subscription related issues, you can follow these steps and create a support request.

1.Go to Azure Portal -> Click on help+support -> create a support request

In the Support+troubleshooting pane on the right, type 'Billing' in the text box -> Select Billing and click on Next.

2.Select the subscription and click on Next. You will see some suggestions to resolve your issue. If none of those apply, please see the steps below.

3.Scroll down the suggestions and you will see an option to Contact support -> create a support request.

4.Select Billing and provide the details requested.5.If you see the solutions again, click on 'return to support request'. 6.Click on 'Next' and then you will be able to create the billing support ticket.

Let me know if you have any questions or still facing issues creating a billing support request and I can help.
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator

2025-04-14T16:52:45.91+00:00

Hi Michael Drapkin,

Just checking in to see if the below answer provided by @Syed Aaqid Ali helped.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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How do I combine the Startups credit and signup credit

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