How to Access Live Event Resources in Teams

Question

I set up a live event with Teams from Dynamics. Everything went fine except when trying to download the video file of the event. When clicking on the "Manage live event resources" button, the feedback on the opening window indicates that the event is nowhere to be found. However, the "replay" link is still working, and I can access the live event as a producer or attendee.

Can assistance be provided to figure out how to access the live event resources?

Answer 1

Hi @Paul Florisse

According to your case description, you cannot access the live event resources and therefore cannot download the recording.

Generally, once an event is over, producers can take the following actions on the recording and associated reports (if they were configured).

	View in Teams	Download	Delete
Attendee report	No	Yes	Yes
Live event recording	No	Yes	Yes
Hive Insights report	No—opens the Hive link in a browser	N/A	N/A
Q&A report	No	Yes	Yes
Transcript	No	Yes	Yes

To manage the reports, select Calendar, select the live event, and go to the Event resources section.

To download a recording or report, select Download next to the item.

However, you seem unable to perform the above operations. It is recommended that you try to clear the cache first and then check whether the live event can be synchronized to Teams. Or use the Teams web client to see if you can access the live event resources.

If your problem is still not solved, we recommend that you contact online support for more help. Thanks for your understanding and patience.

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