Keep your account secure - No methods available

Question

Keep your account secure - No methods available

Artem Shaturskyi 220

Hello!
I cannot log in with an external user account. I receive the following error on every attempt:
User's image

I enter the #EXT# user ID, password, approve the sign-in request using the Authenticator app, answer 'Yes' to the 'Stay signed in prompt', and then receive the message shown in the screenshot above.

I tried re-registering MFA.
Per-user multifactor authentication is disabled for the user.
There are no Conditional Policies affecting the user.
Under Authentication methods > User registration details: Please advise on how to resolve this.

Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-04-07T22:23:21.6633333+00:00

Hi @Artem Shaturskyi
I understand that you cannot log in with an external user account and receive error message that to register additional authentication method.

You have already re-registered MFA and per user MFA disabled for user and no conditional access policy is affecting the user.

Try to "OFF" the "security default" option and try to login with an external user account and authenticate, then create a conditional access policy for MFA requirement with P1 license.

Hope this helps. Do let us know if you have any further queries.
Artem Shaturskyi 220 Reputation points

2025-04-08T12:29:39.9766667+00:00

Hi @Bandela Siri Chandana
Unfortunately, this doesn't help.
Security defaults disabled:

All conditional access policies are in Report-only mode:

and I still get the same "Keep your account secure - No methods available" message.
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-04-08T20:21:07.2933333+00:00

Hi @Artem Shaturskyi
I would like to check this up offline with you to understand the scenario better. Please share your contact details over private message and your availability for a call.
Artem Shaturskyi 220 Reputation points

2025-04-14T11:12:36.97+00:00

I asked another admin to add the phone authentication method to my user, and this solved the issue.
For some reason, I couldn’t add it myself - the button is disabled - even though I have the Global Administrator role.
Jeffrey Golderer 0 Reputation points

2025-05-09T18:26:08.9566667+00:00

How can i resolve this if I'm the only admin?
Artem Shaturskyi 220 Reputation points

2025-05-12T14:39:14.97+00:00

@Jeffrey Golderer I think you can try temporarily assigning admin permissions to another user and revoke them afterward. Or try updating the security info at https://mysignins.microsoft.com/security-info (not tested myself).
Jeffrey Golderer 0 Reputation points

2025-05-12T15:05:47.46+00:00

That's not possible if I can't get signed in. BUT today I found one of my Chrome tabs has me signed in - go figure! (I also rebooted Friday afternoon). I was able to get to the security settings and add other options. I think i will make another admin user though.
Ken 5 Reputation points

2025-05-19T19:02:06.0333333+00:00

I've received the exact same message. I have all the authentication methods (SMS text, Authentication App, Phone call) enabled and all of them bring me to the same "Keep your account Secure" notification. What worked for me (as a workaround for now) is select "sign in with a different account" and enter my credentials again. I keep doing that until it goes through. Usually, it just takes 2x. In the meantime, I have an open case with Microsoft and they have escalated this twice and are looking into why this is happening and a root cause/solution. I have also created a "break glass" GA account, just in case. That one is also exhibiting the same issues.

Accepted answer

0 additional answers

Your answer

Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-04-07T22:23:21.6633333+00:00

Hi @Artem Shaturskyi
I understand that you cannot log in with an external user account and receive error message that to register additional authentication method.

You have already re-registered MFA and per user MFA disabled for user and no conditional access policy is affecting the user.

Try to "OFF" the "security default" option and try to login with an external user account and authenticate, then create a conditional access policy for MFA requirement with P1 license.

Hope this helps. Do let us know if you have any further queries.
Artem Shaturskyi 220 Reputation points

2025-04-08T12:29:39.9766667+00:00

Hi @Bandela Siri Chandana
Unfortunately, this doesn't help.
Security defaults disabled:

All conditional access policies are in Report-only mode:

and I still get the same "Keep your account secure - No methods available" message.
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-04-08T20:21:07.2933333+00:00

Hi @Artem Shaturskyi
I would like to check this up offline with you to understand the scenario better. Please share your contact details over private message and your availability for a call.
Artem Shaturskyi 220 Reputation points

2025-04-14T11:12:36.97+00:00

I asked another admin to add the phone authentication method to my user, and this solved the issue.
For some reason, I couldn’t add it myself - the button is disabled - even though I have the Global Administrator role.
Jeffrey Golderer 0 Reputation points

2025-05-09T18:26:08.9566667+00:00

How can i resolve this if I'm the only admin?
Artem Shaturskyi 220 Reputation points

2025-05-12T14:39:14.97+00:00

@Jeffrey Golderer I think you can try temporarily assigning admin permissions to another user and revoke them afterward. Or try updating the security info at https://mysignins.microsoft.com/security-info (not tested myself).
Jeffrey Golderer 0 Reputation points

2025-05-12T15:05:47.46+00:00

That's not possible if I can't get signed in. BUT today I found one of my Chrome tabs has me signed in - go figure! (I also rebooted Friday afternoon). I was able to get to the security settings and add other options. I think i will make another admin user though.
Ken 5 Reputation points

2025-05-19T19:02:06.0333333+00:00

I've received the exact same message. I have all the authentication methods (SMS text, Authentication App, Phone call) enabled and all of them bring me to the same "Keep your account Secure" notification. What worked for me (as a workaround for now) is select "sign in with a different account" and enter my credentials again. I keep doing that until it goes through. Usually, it just takes 2x. In the meantime, I have an open case with Microsoft and they have escalated this twice and are looking into why this is happening and a root cause/solution. I have also created a "break glass" GA account, just in case. That one is also exhibiting the same issues.

Answer 1

Hi @Artem Shaturskyi
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue: Keep your account secure - No methods available

Solution: Resolved by @Artem Shaturskyi

"It is expected behavior that even Global Admin cannot add authentication method by self so need to contact another admin to add the phone authentication method. This solves the issue "

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

If this answers your query, do click `Accept Answer` and `Yes`.

Share via

Keep your account secure - No methods available

0 additional answers

Your answer