I cannot get USB RemoteFX USB device to show up on my Azure VM

Question

I cannot get USB RemoteFX USB device to show up on my Azure VM

Dean Hockley 0

I have a PCAN-USB (peak-systems CAN to USB converter) connected to my local PC. I am unable to get this device to show up on my azure VM. I have followed the instructions at -https://learn.microsoft.com/en-us/azure/virtual-desktop/redirection-configure-usb?tabs=intune&pivots=azure-virtual-desktop

The device shows up in "Other supported RemoteFX USB devices" in the Remote Desktop Connection editor. Further, I can successfully redirect the USB device when using a remote connection between two physical machines. But I cannot make the azure vm see the device.

I have also installed the device drivers on the azure vm - it did not change anything.

It seems to me the azure vm or virtual desktop is still blocking this forwarding somehow. Does anyone have any advice?

Vamsi Ram Annepu 915 Reputation points Microsoft External Staff Moderator

2025-04-11T20:15:35.9866667+00:00

Hi Dean Hockley,
As you have informed us that the device shows up in "Other supported RemoteFX USB devices" in the Remote Desktop Connection editor you can try the resolution steps from the below document https://learn.microsoft.com/en-us/troubleshoot/windows-client/remote/usb-devices-unavailable-remotefx-usb-redirection?source=recommendations#resolution
Feel free to reach out if you have any further queries.

If you found the information useful, please click "Upvote" on the post to let us know.
Dean Hockley 0 Reputation points

2025-04-11T21:35:51.4166667+00:00

That is an interesting article, but it deals with devices that DO NOT show up under the Other Supported RemoteFX USB devices category. My device shows up there on the remote desktop dialog.

It just never shows up on the other end - the Azure VM device manager.
Vamsi Ram Annepu 915 Reputation points Microsoft External Staff Moderator

2025-04-16T00:10:05.4033333+00:00

Hi Dean Hockley,
Just checking in to see if you had a chance to review my comment on your question. Please let us know if it was helpful and feel free to reach out if you have any further queries.

If you found the information useful, please click "Upvote" on the post to let us know.

Thank You.
Vamsi Ram Annepu 915 Reputation points Microsoft External Staff Moderator

2025-04-16T19:42:26.9933333+00:00

Hi Dean Hockley,
Just checking in to see if you had a chance to check
Step 2: Setting Up the Virtual Machine Step 3: Configuring the Personal Virtual Desktop
given in my previous comment which need to be properly configured to make azure vm see the device.
If you found the information useful, please click "Upvote" on the post to let us know.

1 answer

Your answer

Vamsi Ram Annepu 915 Reputation points Microsoft External Staff Moderator

2025-04-11T20:15:35.9866667+00:00

Hi Dean Hockley,
As you have informed us that the device shows up in "Other supported RemoteFX USB devices" in the Remote Desktop Connection editor you can try the resolution steps from the below document https://learn.microsoft.com/en-us/troubleshoot/windows-client/remote/usb-devices-unavailable-remotefx-usb-redirection?source=recommendations#resolution
Feel free to reach out if you have any further queries.

If you found the information useful, please click "Upvote" on the post to let us know.
Dean Hockley 0 Reputation points

2025-04-11T21:35:51.4166667+00:00

That is an interesting article, but it deals with devices that DO NOT show up under the Other Supported RemoteFX USB devices category. My device shows up there on the remote desktop dialog.

It just never shows up on the other end - the Azure VM device manager.
Vamsi Ram Annepu 915 Reputation points Microsoft External Staff Moderator

2025-04-16T00:10:05.4033333+00:00

Hi Dean Hockley,
Just checking in to see if you had a chance to review my comment on your question. Please let us know if it was helpful and feel free to reach out if you have any further queries.

If you found the information useful, please click "Upvote" on the post to let us know.

Thank You.
Vamsi Ram Annepu 915 Reputation points Microsoft External Staff Moderator

2025-04-16T19:42:26.9933333+00:00

Hi Dean Hockley,
Just checking in to see if you had a chance to check
Step 2: Setting Up the Virtual Machine Step 3: Configuring the Personal Virtual Desktop
given in my previous comment which need to be properly configured to make azure vm see the device.
If you found the information useful, please click "Upvote" on the post to let us know.

Answer 1

Hi Dean Hockley,
Here is a step-by-step guide for configuring USB Device Redirection with Microsoft RemoteFX
https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/ff817581(v=ws.10)?redirectedfrom=MSDN#about-this-guide
you can go through the steps given in the link to get a better understanding on the required configurations.
Feel free to reach out if you have any further queries.
If you found the information useful, please click "Upvote" on the post to let us know.

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I cannot get USB RemoteFX USB device to show up on my Azure VM

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Your answer