Problem with Email configuration service.

Question

I am trying to verify a custom domain for an Email configuration service. I keep getting 'Could not verify' Click config again.

How can I determine why this is happening?  My domain is condogestionsupport.com and the web application (Dot net core 9.0) is working and responding.

Answer 1

Hi @Guy Gallant,

To determine why your custom domain condogestionsupport.com is not verifying with the Email configuration service, you can follow these steps:

1. Ensure that you have added the correct TXT record to your domain's DNS settings. You can find the proposed TXT record in the Azure portal. It should look something like this: ms-domain-verification=your-verification-code.
2. You can use the nslookup command to check if the TXT record is correctly set up. Open your command prompt and run: nslookup -q=TXT condogestionsupport.com Review the output to see if your TXT record appears. If it does not, Azure cannot verify the domain.
3. After verifying the TXT record, ensure that the Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) records are also correctly configured. Similar to the TXT record, you can check these using nslookup:
   • For SPF, run: nslookup -q=TXT condogestionsupport.com Ensure your SPF record includes -all instead of ~all.
   • For DKIM, you can check using:
     nslookup selector1-azurecomm-prod-net._domainkey.condogestionsupport.com and nslookup selector2-azurecomm-prod-net._domainkey.condogestionsupport.com
   • And you need to add subdomain name at the end of DKIMs name

By following these steps, you should be able to identify the issue preventing your domain from being verified.

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References:
Troubleshooting Domain Configuration issues
Find and fix issues after adding your domain or DNS records
https://learn.microsoft.com/en-us/answers/questions/1383433/azure-communication-service-custom-domain-dkim-and

Answer 2

The problem has been solved.

Thanks