This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
I have forgotten the password (single user on device) for the login on HoloLens (gen1). How do I factory reset or reset the password?
WDRT is not available for download.
Advanced Recovery Companion is stuck at 95% each time I download. Possible file issue?
Please let me know how to reset this device back to factory setting.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 52%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Hi @Rehan Mahmood ,
The HoloLens Development tag is specifically for questions about writing HoloLens apps. For help with your device please see support options at What are the Mixed Reality support and help options?, but note that HoloLens 1 support ended in December.
For how to recover a device see: Restart, reset, or recover HoloLens (1st Gen)
--Rob