I received an error code 53003 when trying to log into a sharepoint site, indicating a conditional access issue

Question

Hello. I received this error message. Does this mean our IT Admin needs to modify conditional access or the admin of the organization whose sharepoint site I am trying to access?

Error Code: 53003

Request Id: b17d4ae4-c57b-4f41-854a-0d9f33f82d00

Correlation Id: 211195a1-a011-0000-9c1c-9ed2fc0387f1

Timestamp: 2025-04-16T13:58:57.144Z

App name: Office 365 SharePoint Online

App id: 00000003-0000-0ff1-ce00-000000000000

IP address: 178.198.104.233

Device identifier: 44a1918a-3cb1-4e0f-9d93-16835fdfb27a

Device platform: Windows 10

Device state: Compliant

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Answer 1

Hi @Robert Piliero , 

Good day! Welcome to Q&A forum.

To find out which Conditional Access policy or policies applied and why, follow these steps of the following article.

Troubleshooting sign-in problems with Conditional Access - Microsoft Entra ID | Microsoft Learn 

Hope these information helps.

Please do let us know if you have any further queries.

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