839 questions
Microsoft for Startup Founders Hub portal not accessible and support lag since 47 days of not action
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Luigi Crispo
0
Reputation points
I have lost access to the microsoft for startup founders hub since 17 days and despite trying to involve the support, which is even difficult to reach, no feedback not a reason was given for the problem.
I wonder if I am the only one not able to log in into the founders portal and if there is a tangible feedback on this.
Azure | Azure Startups
{count} votes
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Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator2025-04-21T13:07:33.1+00:00 Hi Luigi Crispo,
Apologies for the inconvenience caused.
We recommend reaching out to Microsoft support for further assistance Submit Support Request. If you’ve already raised a support ticket, could you kindly share the ticket number with us? This will help us follow up internally and support you more effectively in resolving the issue.
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Luigi Crispo 0 Reputation points
2025-04-21T13:21:47.01+00:00 These are the support requests I have submitted so far with no actionable feedback as of now:
2504190040000459
2504170040011584
2504160040008457
2504150040006334
2504140040007808
2504050040000940
do you believe that since 4th of April I should expect now an ETA or at least an explanation on what is going on?
Thanks
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Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator
2025-04-21T13:27:14.4733333+00:00 Thank you for sharing the support ticket numbers. We’ll connect with the support team internally to assist in resolving your issue.
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Luigi Crispo 0 Reputation points
2025-04-21T13:30:00.9233333+00:00 that is how all the cases ended and then silence...
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Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator
2025-04-21T16:27:42.4366667+00:00 Hi Luigi Crispo,
We’ve confirmed with the support team that this is a known issue, and they are actively working on a resolution. Rest assured, it’s being treated as a priority. We appreciate your patience and understanding.
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Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator
2025-04-23T04:28:29.3+00:00 Hi Luigi Crispo,
As per case notes: 2504190040000459, The support team has confirmed that the issue has been resolved. They recommend logging into the Founders Hub portal using an incognito window to help avoid any browser-related issues. If you continue to experience the same problem, please let us know and share a screenshot so we can assist you further.
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Luigi Crispo 0 Reputation points
2025-04-23T15:23:50.1433333+00:00 Unfortunately this is not true,
It is funny that an issue like this got a support answer like this.
I am an ex blue badge with long time experience in Microsoft technology and I am still providing professional consultancy to large corporate but I could never imagine a naive answer like "go incognito and you will be fine" which sounds like the old school answer "delete the cookies and you will be fine" that was given to people when you want to drop their problem as you do not understand how to resolve.
I have tried Safari on my MacBook, Edge on Azure Virtual Desktop, Windows 10 on my son laptop, edge on my windows 11 Lenovo laptop on incognito or not even in a brand new desktop and the same error happen while I am logging using my linkedin account
This is the result I am getting from all the previous:
I wonder how the support can confirm something that does not work for me.
Honestly I was expecting a better handling of the case and maybe a teams call to validate that it works for me.
So I am looking forward to the solution and you might help to escalate this as it is lagging since the beginning of April.
Luigi
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KarishmaTiwari-MSFT 20,782 Reputation points Microsoft Employee Moderator2025-04-23T18:43:21.4333333+00:00 Hi @Luigi Crispo UPDATE: I have reviewed the support cases and reached out to the case owner internally for an update. I will internally monitor and expedite the case.
Thanks for sharing the details.
I am now looking into each of the support cases you have shared and will share an update as soon as possible. -
Luigi Crispo 0 Reputation points
2025-04-28T07:20:51.01+00:00 Can you define what expedite means on your side?
Has been already 5 days since your message and no progress has been done
Luigi
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KarishmaTiwari-MSFT 20,782 Reputation points Microsoft Employee Moderator
2025-04-29T22:39:59.9166667+00:00 @Luigi Crispo I am escalating it internally. Thanks for your patience with this. I will share an update shortly.
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Luigi Crispo 0 Reputation points
2025-05-04T05:31:13.77+00:00 so shortly what does it means on your side?
Has been already 4 days and nothing...
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Luigi Crispo 0 Reputation points
2025-05-04T05:41:07.2166667+00:00 So I have this since the beginning of April and nobody is interested to resolve... No access to the founder portal and Microsoft support does not even care to address the issue nor give an explanation for that... very frustrating.
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KarishmaTiwari-MSFT 20,782 Reputation points Microsoft Employee Moderator
2025-05-06T16:07:52.25+00:00 @Luigi Crispo I reached out to internally to the engineering team as shared in last update and they are actively working on getting this resolved. I will keep you posted.
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Luigi Crispo 0 Reputation points
2025-05-07T06:26:33.12+00:00 I am not sure what actively working means but it is definitely a lie as I have the same issue since April and in a month a proper dev team can even re-develop the portal in itself.
Out of my curiosity I have done some debug thanks to my IT experience and have a nice view on how many things are not correct when browsing the portal trying to log in just a short example:
Let's start with this foolish idea to have facebook tracking on a MSFT business, this is kind of crazy and would require the attention of Microsoft to check what their vendors are doing and ensure quality here
then let's continue with all the bunch of errors the portal give back on edge, similar on chrome:
I can keep going forever but the reality is that nobody is really looking at these errors that make the portal accessible not there is a proper escalation point in Microsoft that has ownership and accountability on this. One month of service disruption is quite a long time to fix this issue.
Is anybody caring of this?
Embarrassing
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Luigi Crispo 0 Reputation points
2025-05-11T10:45:56.37+00:00 looks like nobody care in fact....
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Luigi Crispo 0 Reputation points
2025-05-19T14:23:46.1833333+00:00 as you are not willing to fix the issue in a timely manner can you at least provide a workaround to access and redeem my benefits like Office 365, Visual Studio license, Windows licenses, Stripe payments and Stripe Atlas benefits and many more?
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ajkuma 28,036 Reputation points Microsoft Employee Moderator2025-06-02T18:33:45.05+00:00 Luigi, I have followed up further internally with our Startup team regarding this matter and will keep you updated as soon as I hear from them. We apologize for any inconvenience this issue has caused and appreciate your patience as we work towards a resolution.
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Luigi Crispo 0 Reputation points
2025-06-04T08:03:24.7866667+00:00 I hope that someone takes this seriously as I am looping back and forth with an outsourcer company (beyondsoft consulting inc) that apparently is not willing to resolve the issue. Can someone from Microsoft internally have a look at this? I fell like ignored and I would like at least a teams call to show what I am experiencing and that is blocking me to access my benefits and to progress in the program. If this is the strategy at least I would like to be informed. I wasted already two months of the program trying to resolve this issue and I see there is no joy until now.
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ajkuma 28,036 Reputation points Microsoft Employee Moderator
2025-07-10T19:57:17.8066667+00:00 Our sincerely apologies for all the delay and inconvenience on this issue. We have escalated this issue to our Startup PMs and they have been reviewing this further. Much appreciate your patience.
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