Azure
A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.
Two Severity A Cases Ignored for Days
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 59%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Sam Tan
0
Reputation points
Hello,
We are seeking clarification on the current status of the Azure support department. We have two Severity A issues open; one has been pending for 6 days without a response, and the other for several days without a reply. Despite being on the STANDARD support plan, which guarantees responses within a few hours, this has not been the case.
We followed a suggestion to escalate in X, provided the ticket numbers to the MS official account, there was still no follow-up.
Any advice would be greatly appreciated.
Azure
-
VenkateshDodda-MSFT 25,251 Reputation points Microsoft Employee Moderator2025-04-23T04:54:10.9033333+00:00 @Sam Tan Thanks for posting your question in Microsoft Q&A, apologize for any inconvenience caused on this.
I have reached out to you over private message could you please check and help us with requested information to assist you further on this.Here is the reference link on How to access & Data Privacy policy of private messages in Microsoft QnA.
Sign in to comment
Sign in to answer