832 questions
Hi Ellen,
As per the case- 2504150010001025, we see that the issue got resolved. Could you please confirm if the issue still persists.
Thank you.
Admin account no longer exists
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 25%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Ellen
0
Reputation points
We have submitted tickets but have not been able to get the right person to help with this. We have been in the startup program for 9 months but we are unable to use it effectively because the account that was originally associated with the startup program can no longer log in. The account simply does not exist and creating a new account with that email does not solve the problem.
The immediate problem for us is that only that account had the ability to create users that can be authorized to use the subscription. We have only one such user but a whole team that needs to be building.
This is an urgent issue for our startup at this point and we need to have it resolved. We have milestones at stake and we are enrolled in Techstars. We also need an extension to the renewal (end of May) because we have not been able to use our credits due to limited access.
Azure | Azure Startups
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 16%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator2025-04-24T19:21:30.89+00:00 Hi Ellen,
To address ownership and access issues related to the startup program account, please file a support ticket with the Startup Support team, clearly stating that this is an "entitlement transfer" request. If the original account is no longer accessible and was the only one authorized to manage users, be sure to include this in your request. Provide relevant details such as associated email addresses, login issues, and any urgency due to upcoming milestones or Techstars enrollment.
We recommend reaching out to Microsoft support for further assistance Submit Support Request. If you’ve already raised a support ticket, could you kindly share the ticket number with us? This will help us follow up internally and support you more effectively in resolving the issue.
Thank you.
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Ellen 0 Reputation points
2025-04-24T20:45:28.0233333+00:00 Thanks for the quick response. The ticket is here: 2504150010001025
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Ellen 0 Reputation points
2025-04-24T20:47:49.32+00:00 This is the ticket: 2504150010001025
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Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator
2025-04-25T01:41:43.7133333+00:00 Hi Ellen,
Thank you for sharing the support ticket number. We’ll connect with the support team internally to assist in resolving your issue.
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Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator
2025-04-29T09:26:43.46+00:00 -
Rakesh Gurram 15,715 Reputation points Microsoft External Staff Moderator
2025-05-05T07:50:30.5266667+00:00 Hi Ellen,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions.
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