This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 8%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENF%3C/text%3E%3C/svg%3E)
Hello All-MS Azure Security Support I hope...
I just signed up for a month free of Azure with my personal MS email - ******@hotmail.com...but somehow it has gotten the authentication mixed up with my work email ******@dolcegabbana.it. I cant login. Can someone take a look and untangle the two?
Thanks so much!
Neal
I called 800#, went to web ULR suggested, went through series of questions. This is a really weird problem. Any idea how to talk to a real person about a complex Azure access issue?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 22%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Hello @Neal Florine
Please do check Private message and provide the details so that we can connect offline. We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others.
Hello Neal Florine
Your browser or Microsoft account system is caching login credentials or using single sign-on (SSO), which can confuse Microsoft services when you have both personal and work accounts with the same name.
Open a private/incognito window in your browser and go to https://portal.azure.com. Log in using your Hotmail account (******@hotmail.com) and see if it works there. This bypass cached credentials.
If Microsoft prompts you to choose between Work or Personal account when logging in, always choose the correct one — in this case, your personal account (Hotmail). If the accounts are getting mixed, you might need to:
-Log out of all Microsoft services
-Clear your browser’s cookies/cache for microsoft.com
-Log in fresh with just your personal account
It would be great if we could discuss the issue over the call let me know if you want to connect offline over private message.
If you still can't sign in to Azure portal with personal account, then check below information
Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.
In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
Please send me the detail via private message.
We can then connect offline to discuss further and assist you in resolving this issue.
Hello All, this has been resolved. User error as usual-haha. Somehow because of the way I signed up it defaulted me business email. I swear I typed in my personal. In any case, I was able to do it over again, making sure I was logged out of my business email, and able to get myself setup with a personal account. Thanks for attempts to help!
Neal Florine Haha, glad to hear it’s all sorted out! These things happen—tech loves to keep us on our toes. Thanks for the update, and great job figuring it out. Let us know if you run into anything else!
Hello Neal Florine
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.
Issue: Having security issues with logging into my AZURE 30-day trial. Mix up between personal/work emails
Solution: Resolved by @Neal Florine by following the below steps
This has been resolved. User error as usual-haha. Somehow because of the way I signed up it defaulted me business email. I swear I typed in my personal. In any case, I was able to do it over again, making sure I was logged out of my business email, and able to get myself setup with a personal account.
Thank you again for your time and patience throughout this issue.
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.