Issue with Retaking Microsoft Azure Fundamentals AZ-900 Exam

Question

Issue with Retaking Microsoft Azure Fundamentals AZ-900 Exam

KIRUTHIKA SIDDHESWARAN 20

Dear Sir/Madam,

I attended the Microsoft Azure Fundamentals (AZ-900) exam yesterday, but unfortunately, I did not pass. I understand that I should be able to retake the exam after 24 hours; however, I do not see an option to retake the exam under Profile → Credentials.

Could you please assist me in resolving this issue?

Thank you for your support.

ABDULLAH HUSSAINI 0 Reputation points

2025-05-15T15:42:44.5066667+00:00
It can be frustrating not to pass an exam, but the good news is you can retake the Microsoft Azure Fundamentals (AZ-900) exam. Here's a breakdown of the process and how to address the issue of not seeing the retake option:

Exam Retake Policy for AZ-900:

First Retake: You are correct. If you don't pass the AZ-900 exam on your first attempt, you must wait 24 hours before you can retake it.

Subsequent Retakes: For any further attempts after the first retake, a 14-day waiting period is imposed between each attempt.

Limit: You can take a given exam a maximum of five times within a 12-month period starting from your first attempt. If you fail the exam five times, you'll be eligible to try again 12 months after your first attempt.

Cost: You generally have to pay the standard exam fee for each retake, unless you purchased a specific offer that includes a retake, like "Exam Replay."

Why You Might Not See the Retake Option and How to Proceed:

It's a common point of confusion that a "retake" option doesn't explicitly appear. Retaking the AZ-900 exam is essentially treated as a new exam registration.

Here's what you should do:

Wait for the 24-Hour Period: Ensure that at least 24 hours have passed since your unsuccessful exam attempt.

Schedule a New Exam:

Go to the Microsoft Learn (formerly Microsoft Certification) platform.

Navigate to the AZ-900 exam details page.

Click the button to schedule an exam with the exam delivery provider (usually Pearson VUE).

Follow the on-screen steps to select a location (if applicable for an in-person exam) or choose an online proctored option, schedule your exam appointment, and complete the payment.

Check Your Certification Profile:

Log in to your Microsoft Learn profile.

Go to your profile by clicking your user icon (usually in the upper right corner).

Select "Credentials" from the navigation menu (this tab now contains what used to be "Certifications").

Under "Certifications," you should be able to see your past exam attempts. Once you schedule the new exam, it should appear in your appointments.

Troubleshooting and Support:

No "Retake" Link: Don't look for a specific "retake" link next to your failed exam attempt in your Credentials. You need to go through the process of scheduling it as if it were a new exam.

Still Having Issues?: If, after waiting 24 hours and trying to schedule a new exam, you still encounter problems or the option isn't clear:

Microsoft Training Support Forum: This is the most appropriate place for such queries. You can ask a question on their dedicated forums. Moderators there are equipped to help with certification and exam-related issues. You can find these forums here: https://trainingsupport.microsoft.com/en-us/mcp/forum

Pearson VUE Support: Since Pearson VUE is the primary delivery provider for Microsoft exams, their customer service can also assist with scheduling issues. You can find their contact information here:
- Customer Service: [https://home.pearsonvue.com/Test-takers/Customer-service.aspx](https://home.pearsonvue.com/Test-takers/Customer-service.aspx) - Chat: [https://home.pearsonvue.com/microsoft/contact](https://home.pearsonvue.com/microsoft/contact)

Important Notes:

As indicated in the Q&A you provided, Microsoft Q&A forums (where your original question seems to have been posted) do not directly support Microsoft Certification/Exams/Learn issues. The Training Support Forum is the correct channel.

Ensure your contact information in your Microsoft certification profile is up to date and matches your legal identification, as this is crucial for exam day.

In summary, to retake the AZ-900 exam, wait 24 hours and then register for the exam again as you did the first time. If you face any difficulties, reach out to the Microsoft Training Support Forum or Pearson VUE support.It can be frustrating not to pass an exam, but the good news is you can retake the Microsoft Azure Fundamentals (AZ-900) exam. Here's a breakdown of the process and how to address the issue of not seeing the retake option:

Exam Retake Policy for AZ-900:

First Retake: You are correct. If you don't pass the AZ-900 exam on your first attempt, you must wait 24 hours before you can retake it.

Subsequent Retakes: For any further attempts after the first retake, a 14-day waiting period is imposed between each attempt.

Limit: You can take a given exam a maximum of five times within a 12-month period starting from your first attempt. If you fail the exam five times, you'll be eligible to try again 12 months after your first attempt.

Cost: You generally have to pay the standard exam fee for each retake, unless you purchased a specific offer that includes a retake, like "Exam Replay."

Why You Might Not See the Retake Option and How to Proceed:

It's a common point of confusion that a "retake" option doesn't explicitly appear. Retaking the AZ-900 exam is essentially treated as a new exam registration.

Here's what you should do:

Wait for the 24-Hour Period: Ensure that at least 24 hours have passed since your unsuccessful exam attempt.

Schedule a New Exam:

Go to the Microsoft Learn (formerly Microsoft Certification) platform.

Navigate to the AZ-900 exam details page.

Click the button to schedule an exam with the exam delivery provider (usually Pearson VUE).

Follow the on-screen steps to select a location (if applicable for an in-person exam) or choose an online proctored option, schedule your exam appointment, and complete the payment.

Check Your Certification Profile:

Log in to your Microsoft Learn profile.

Go to your profile by clicking your user icon (usually in the upper right corner).

Select "Credentials" from the navigation menu (this tab now contains what used to be "Certifications").

Under "Certifications," you should be able to see your past exam attempts. Once you schedule the new exam, it should appear in your appointments.

Troubleshooting and Support:

No "Retake" Link: Don't look for a specific "retake" link next to your failed exam attempt in your Credentials. You need to go through the process of scheduling it as if it were a new exam.

Still Having Issues?: If, after waiting 24 hours and trying to schedule a new exam, you still encounter problems or the option isn't clear:

Microsoft Training Support Forum: This is the most appropriate place for such queries. You can ask a question on their dedicated forums. Moderators there are equipped to help with certification and exam-related issues. You can find these forums here: https://trainingsupport.microsoft.com/en-us/mcp/forum

Pearson VUE Support: Since Pearson VUE is the primary delivery provider for Microsoft exams, their customer service can also assist with scheduling issues. You can find their contact information here:
- Customer Service: [https://home.pearsonvue.com/Test-takers/Customer-service.aspx](https://home.pearsonvue.com/Test-takers/Customer-service.aspx) - Chat: [https://home.pearsonvue.com/microsoft/contact](https://home.pearsonvue.com/microsoft/contact)

Important Notes:

As indicated in the Q&A you provided, Microsoft Q&A forums (where your original question seems to have been posted) do not directly support Microsoft Certification/Exams/Learn issues. The Training Support Forum is the correct channel.

Ensure your contact information in your Microsoft certification profile is up to date and matches your legal identification, as this is crucial for exam day.

In summary, to retake the AZ-900 exam, wait 24 hours and then register for the exam again as you did the first time. If you face any difficulties, reach out to the Microsoft Training Support Forum or Pearson VUE support.

Answer accepted by question author

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Your answer

Answer 1

Hi KIRUTHIKA SIDDHESWARAN,

Thanks for reaching out to Microsoft Q&A.

Microsoft Certification/Exams/Learn is currently not supported in the Q&A forums.

You might find assistance from the following links:

Microsoft Training & Certification is backed by their dedicated forums, where you can ask questions by selecting "Get Started" -> "Ask a Question," or by choosing "Ask a new question >." Learn/Cert Moderators will be available to assist you.

Microsoft Training Support Forum: https://trainingsupport.microsoft.com/en-us/mcp/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1

Microsoft Certification - Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams

Microsoft Certification - Missing Badge/Sharing:https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_badges

Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid

Pearson VUE Support:

Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx

Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact

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