Cannot sign-in because of "Let's keep your account secure"

Question

Cannot sign-in because of "Let's keep your account secure"

Will Chen 30

Hello - I am stuck on the sign-in screen for Azure. After entering my credentials, I am stuck on this screen: "Let's keep your account secure" "We'll help you set up another way to verify it's you."

I have tried different browsers, clearing my cookies, and different computers and everytime I am stuck on this screen that stays loading forever.

I have no way of signing into Azure and managing my Azure resources.

Goutam Pratti 6,300 Reputation points Microsoft External Staff Moderator

2025-05-09T18:29:02.8533333+00:00

Hello @Will Chen ,

I Understand you have stuck on the sign-in screen for Azure. After entering your credentials, You are stuck on this screen: ***"Let's keep your account secure" "We'll help you set up another way to verify it's you."***As you mentioned that you've already tried different browsers, cleared your cookies, and used different computers, have you had a chance to try using an InPrivate window? If not, please open an InPrivate window and try accessing portal.azure.com/tenantId, replacing 'tenantId' with your actual tenant ID.

Let me know if you are still facing the issue. Happy to assist you further.
Will Chen 30 Reputation points

2025-05-09T20:44:00.89+00:00

I ended up creating an alias and then it worked.

btw, i tried incognito and it didn't work.
Jess Sturgeon 5 Reputation points

2025-05-22T00:36:47.87+00:00

I used to stick up for MS all the time, but programming has REALLY gone downhill at MS. I have the exact same issue - I have MFA with MS Authenticator and recovery codes and addresses... what more ways do I need to keep my account secure. I tried creating an alias, and that didn't work for me. I'm still stuck unable to manage any of my Azure resources.
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Anthony Best 0 Reputation points

2025-09-03T05:02:31.04+00:00

I am still having this same issue. Occasionally if the moon aligns correctly i can log in with my main federated login. But Normally i am stuck in this same loop if Lets keep your account secure. MFA is enable and it has already asked for my security code.

3 answers

Your answer

Goutam Pratti 6,300 Reputation points Microsoft External Staff Moderator

2025-05-09T18:29:02.8533333+00:00

Hello @Will Chen ,

I Understand you have stuck on the sign-in screen for Azure. After entering your credentials, You are stuck on this screen: ***"Let's keep your account secure" "We'll help you set up another way to verify it's you."***As you mentioned that you've already tried different browsers, cleared your cookies, and used different computers, have you had a chance to try using an InPrivate window? If not, please open an InPrivate window and try accessing portal.azure.com/tenantId, replacing 'tenantId' with your actual tenant ID.

Let me know if you are still facing the issue. Happy to assist you further.
Will Chen 30 Reputation points

2025-05-09T20:44:00.89+00:00

I ended up creating an alias and then it worked.

btw, i tried incognito and it didn't work.
Jess Sturgeon 5 Reputation points

2025-05-22T00:36:47.87+00:00

I used to stick up for MS all the time, but programming has REALLY gone downhill at MS. I have the exact same issue - I have MFA with MS Authenticator and recovery codes and addresses... what more ways do I need to keep my account secure. I tried creating an alias, and that didn't work for me. I'm still stuck unable to manage any of my Azure resources.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Anthony Best 0 Reputation points

2025-09-03T05:02:31.04+00:00

I am still having this same issue. Occasionally if the moon aligns correctly i can log in with my main federated login. But Normally i am stuck in this same loop if Lets keep your account secure. MFA is enable and it has already asked for my security code.

Answer 1

Patik 0

It's still stuck. I tried creating an alias as well.

I created a subscription and then created a new MS Entra tenant, which created a new directory to switch to. Now, login takes me to that directory forcefully when I try to log in and forces me to look at "Let's keep your account secure"
@Goutam Pratti

TerrenceTech 0 Reputation points

2025-09-19T16:21:57.2733333+00:00

I just went through this and agonized almost a week trying to find the resolve - which brought me here. I ended up discovering a short work-around that helped but the intermittent window pop-up proved annoying af. Eventually I discovered the root layer to this issue, which in turn solved my problem. Here's what I did:

Go to: https://login.microsoftonline.com sign in with creds then click on "Security Info" window. Add MFA method or delete old devices and add MFA setup using MS Authenticator app or authenticator app of your choice.

Once verified and signed in, you can log into AzureAD through Powershell or web portal as normal.
Anthony Best 0 Reputation points

2025-09-19T17:23:00.0566667+00:00

This allows me to create a fingerprint but there is no SECURITY INFO window other than that that i have found. I did add a fingerprint but then when going to the azure portal to login the same thing occurs.
TerrenceTech 0 Reputation points

2025-09-20T01:29:13.0766667+00:00

@anthony best My mistake. It was at: https://myaccount.microsoft.com/ I logged into then clicked on "Overview" and you will see the "Security Info" window.
Tyler Suard 55 Reputation points

2025-10-30T18:17:59.2566667+00:00

I am still stuck on this too. I created an Azure Entra tenant and now I can't log in. I can't log in to myaccount.microsoft.com either because the email I used to sign up is not a business email.

Answer 2

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Answer 3

Goutam Pratti 6,300 Microsoft External Staff Moderator

Hello @Will Chen ,

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue: Cannot sign-in because of "Let's keep your account secure".

Solution: Created an alias and it works fine.

If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Goutam Pratti 6,300 Reputation points Microsoft External Staff Moderator

2025-05-12T18:01:01.82+00:00

Hello @Will Chen ,

Following upto see if the above response is helpful. Let us know if you have any additional queries. Happy to assist you further.
Goutam Pratti 6,300 Reputation points Microsoft External Staff Moderator

2025-05-13T18:01:24.91+00:00

Hello @Will Chen ,

Following upto see if the above response is helpful. Let us know if you have any additional queries. Happy to assist you further.