Blank Screen when trying to Create an Agent

Question

Blank Screen when trying to Create an Agent

Kim Giesing 10

I successfully created one Agent. Then upon trying to create another, I am only receiving a blank screen. I have tried multiple resolutions (deleting cache/cookies, different browser, logging out, flushing dns) to no avail. I do not understand why this is not working when nothing else changed, as I made both attempts to create the agents in the same day, so there were no changes to settings on my end.

Karan Shewale 170 Reputation points Microsoft External Staff

2025-05-19T04:41:36.1+00:00

Thanks for bringing this issue to our attention. We will check and update you soon.
Dave Michaels 5 Reputation points

2025-05-20T20:22:11.6533333+00:00

I have the same issue.

I tried it on another computer and it works fine. I've tried clearing cookies, etc. & rebooting and nothing has changed. It does this with Chrome or IE. Both on Win11. Some folks in our organization get the agent creation screen to come up, some get the white screen. Some get both - and there is no rhyme or reason as to why it might work some days, but not others.
Dave Michaels 5 Reputation points

2025-05-21T13:16:02.0066667+00:00

I can't skip to configure because the create an agent screen never loads.

Using an ALM solution isn't applicable in this case - I'm using the web version of copilot chat and trying to create an agent.

Tried a clean browser session. Did not make a difference.

Inspect the browser console:

No errors.

Switch to another network - technically, this shouldn't be an issue since I am able to load through my network connection and a fellow co-worker is able to load through his local connection. Thus, our location connections both work, and at least one of our work connections works; thus, nothing consistent in connectivity behavior.

Wait for environment initialization - not applicable.

2 answers

Your answer

Karan Shewale 170 Reputation points Microsoft External Staff

2025-05-19T04:41:36.1+00:00

Thanks for bringing this issue to our attention. We will check and update you soon.
Dave Michaels 5 Reputation points

2025-05-20T20:22:11.6533333+00:00

I have the same issue.

I tried it on another computer and it works fine. I've tried clearing cookies, etc. & rebooting and nothing has changed. It does this with Chrome or IE. Both on Win11. Some folks in our organization get the agent creation screen to come up, some get the white screen. Some get both - and there is no rhyme or reason as to why it might work some days, but not others.
Dave Michaels 5 Reputation points

2025-05-21T13:16:02.0066667+00:00

I can't skip to configure because the create an agent screen never loads.

Using an ALM solution isn't applicable in this case - I'm using the web version of copilot chat and trying to create an agent.

Tried a clean browser session. Did not make a difference.

Inspect the browser console:

No errors.

Switch to another network - technically, this shouldn't be an issue since I am able to load through my network connection and a fellow co-worker is able to load through his local connection. Thus, our location connections both work, and at least one of our work connections works; thus, nothing consistent in connectivity behavior.

Wait for environment initialization - not applicable.

Answer 1

Hi Kim Giesing, Dave Michaels

Thank you for your continued patience and for outlining the steps you've already tried.

From what you’ve described — and based on similar reports — the blank screen during agent creation in Copilot Studio seems to be caused by inconsistencies in how the UI loads. This usually occurs when session data is corrupted or if the environment context is not fully ready. The issue is known and being monitored internally.

Here are some actions that have helped others resolve this same problem:

Use “Skip to Configure” Instead of Guided Setup
When you're on the agent creation screen, choose the “Skip to configure” option. This bypasses the AI-powered setup wizard, which is sometimes the root of the blank screen issue.

Ensure You're Using an ALM Solution
Always create your agent inside a valid Application Lifecycle Management (ALM) solution in Power Platform. Agents created outside a solution may not load properly due to missing environment dependencies.

Try Using a Clean Browser Session
Open Copilot Studio in an incognito/private browser window or use a new profile to avoid conflicts caused by cached data or stored sessions.

Inspect the Browser Console
Press F12 to open Developer Tools, go to the Console tab, and check for any error messages or failed network calls. This can help identify what's failing during the page load.

Switch to Another Network
Try connecting from a different internet source—like a mobile hotspot. Some enterprise networks or proxies might block services required for Copilot Studio to function properly.

Wait for Environment Initialization
If you're working in a Personal Developer Environment, wait until you receive a confirmation (e.g., a Teams message or portal notification) that the environment is ready before you create a new agent.

Helpful References

Copilot Studio: Blank Screen During Agent Creation (Microsoft Q&A)

Known Issue: Agent Creation UI Session Handling (Internal Doc)

Steps for Setting Up Declarative Agents

Thanks,

Karan Shewale.

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David Richardson 0 Reputation points

2025-05-22T18:16:18.58+00:00

I have tried all of these remediations and I am still getting the same result of a blank screen just like the other comment by Dave Michaels. Is this something that Microsoft plans to fix soon?
Dave Michaels 5 Reputation points

2025-05-22T18:45:13.1466667+00:00

So, at least for now, it IS loading. I went into the MS Store, searched for 365 Copilot App and clicked on Update. It was already loaded, but had an update. After the update, when I launched it, the create an agent screen loaded. When I went into Chrome to test it there, it also launched fine there.
Karan Shewale MSFT 0 Reputation points

2025-05-30T10:26:29.2766667+00:00

Hi David ,you can try these steps

Open the Microsoft Store.

Search for the Microsoft 365 Copilot App.

Click on the Update button (even if the app is already installed).

Once the update is complete, launch the app.

Confirm that the "Create an Agent" screen now loads properly.

Open Google Chrome and test the app there.

Verify that it also launches successfully in Chrome.
Dave Michaels 5 Reputation points

2025-05-30T12:02:52.6066667+00:00

Hi Karen, that is what I did back on May 22, and it has worked ever since (both the web and app versions).

Answer 2

Hi Kim Giesing,

This issue is commonly linked to session persistence or rendering conflicts in the agent creation interface. Here are the recommended steps to resolve it:

Avoid Session Interruptions Ensure that the agent creation process is completed in a single session. Avoid refreshing the page, switching tabs, or letting the session time out during the process.

Use “Skip to Configure” Option On the agent creation screen, select the “Skip to configure” option instead of using the conversational setup. This allows you to manually define the agent and often bypasses the blank screen issue.

Check for Browser Conflicts Disable any browser extensions (especially ad blockers or script blockers) and ensure that embedded content is not being blocked by your browser or network settings.

Try Incognito Mode or a Clean Profile Sometimes, browser profiles retain corrupted session data. Try creating the agent in an incognito/private window or a fresh browser profile.

Known Limitation with Declarative Agents If you’re using declarative agent flows (e.g., with adaptive cards or embedded browser components), be aware that there are known rendering issues. These are being tracked internally and workarounds are under development.

you can follow these documents for your reference.

Building AI Powered Agents :https://microsoft.sharepoint.com/:w:/r/teams/CopilotStudioVideoContentReview/_layouts/15/doc2.aspx?sourcedoc=%7B1DC3B530-4D5B-4A03-8665-B74A025DD016%7D&file=Building%20AI%20Powered%20Agents.docx&action=default&mobileredirect=true&DefaultItemOpen=1&share=IQEwtcMdW00DSoZlt0oCXdAWAcJoI1WNQ6uo6C3yLstjJhI

How I Built It Agent Showcase_VS_TTK

https://microsoft.sharepoint.com/:p:/r/sites/Microsoft365Builders/_layouts/15/Doc.aspx?sourcedoc=%7B3B7B18E5-B5A3-4472-BF5B-34A0129471AB%7D&file=How%20I%20Built%20It%20Agent%20Showcase_VS_TTK.pptx&action=edit&mobileredirect=true&DefaultItemOpen=1

Agentic AI Workshop

https://microsoft.sharepoint.com/:p:/r/sites/HLSDataandAICSU/_layouts/15/Doc.aspx?sourcedoc=%7B0B03BE91-F6D3-4EF4-9AF4-9BC6A35CD55A%7D&file=Agentic%20AI%20Workshop.pptx&action=edit&mobileredirect=true&DefaultItemOpen=1

Thanks,

Karan Shewale.

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Blank Screen when trying to Create an Agent

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