Authenticator app

Question

Authenticator app

Kennel rousseau 5

The 2fa isn’t sending a code when I login help pls!!

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Answer 1

Camila Th 1,840 Microsoft External Staff Moderator

Hi @Kennel rousseau,

Thank you for posting your question in the Microsoft Q&A forum.

I understand you're currently unable to receive the two-factor authentication (2FA) code from the Microsoft Authenticator app when trying to sign in. Let’s go through a few steps to help resolve this issue:

Check your device's date and time settings

On your phone, go to Settings > Date & Time.
Make sure “Set automatically” or “Use network-provided time” is turned ON.
Also, verify that the Microsoft Authenticator app is up to date via the App Store or Google Play.

Use the code directly from the Authenticator app

If push notifications are not working:

Open the Microsoft Authenticator app.
Locate your account in the app and use the 6-digit verification code displayed.
Enter this code manually during sign-in (the code refreshes every 30 seconds).

Check your internet connection and app notification settings

Ensure your phone is connected to the internet (Wi-Fi or mobile data).
Verify that notifications are enabled for Microsoft Authenticator:
iOS: Settings > Notifications > Microsoft Authenticator
Android: Settings > Apps > Authenticator > Notifications

Restart your device

Sometimes, restarting your device can resolve temporary app or system issues.

Account recovery options

For personal Microsoft accounts (e.g., @outlook.com, @hotmail.com): Use this form to recover your account: Recover your account – Microsoft Support
For work or school accounts (e.g., @yourorganization.com): Please contact your IT administrator or Microsoft 365 admin. They can help reset your authentication settings.

If the issue persists, please also refer to this official Microsoft support article for additional troubleshooting steps: Troubleshooting verification code issues – Microsoft Support

If you don't have access to any backup method (such as recovery email or phone number), during the sign-in process, select "I can't use my Microsoft Authenticator app right now" and follow the on-screen steps for alternate verification or recovery.

Please let me know if you need further assistance. If possible, include your account type (personal or work/school) and the device you're using (Android/iOS) so we can assist you more accurately.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Camila Th 1,840 Reputation points Microsoft External Staff Moderator

2025-05-21T04:13:54.0966667+00:00

Dear @Kennel rousseau

I hope this message finds you well.

I’m following up regarding your recent inquiry about the Microsoft Authenticator app, to check if the information I provided was helpful and whether you were able to resolve the issue.

If the issue persists or if there’s anything else you’d like assistance with, please feel free to let me know. I’ll be happy to continue supporting you.

Looking forward to your response.
Hannah Sweeney 0 Reputation points

2025-05-21T09:14:25.7166667+00:00

MY 2FA is also not working, although I am entering the phone number correctly to receive a code to access my email accounts.... I keep getting the message ..... "Truy Another Verification method - That verification Method isnt working right now please try another method...
Austin-H 2,955 Reputation points Microsoft External Staff Moderator

2025-05-21T23:51:31.22+00:00
Hi Hannah,

Thank you for reaching out to us. I understand you're currently experiencing difficulties with the two-factor authentication (2FA) process for your Microsoft account, specifically receiving the message: "That verification method isn't working right now. Please try another method." even after attempting to receive the verification code via SMS and completing the recommended troubleshooting steps. I recognize how frustrating this can be, and I’m here to assist you in regaining access to your account.

Microsoft provides several alternative methods to verify your identity if your primary method is not working. Please review the options below:

1. Check for Backup Codes

When you first set up two-factor authentication, Microsoft may have provided a set of one-time-use backup codes. These codes can be used when other verification methods are unavailable.

Please check any of the following where you may have saved them:

Password managers

Notes apps

Printed documents or secure physical storage

If you find a valid backup code, you can enter it during sign-in when prompted. Please note that each code can only be used once.

2. Use a Recovery Email

If your account has a recovery email address associated with it:

During sign-in, after you enter your password, look for an option that says something like “Use another verification method” or "Email a code to my recovery email" which should then offer an email option.

Select the option to receive a code at your recovery email.

Be sure to check your spam or junk folder if you don’t see the email promptly.

3. Submit the Account Recovery Form (For Personal Microsoft Accounts Only)

If you're using a personal Microsoft account (e.g., Outlook.com, Hotmail.com, Live.com) and are unable to use other verification methods, you can submit a recovery request using the Microsoft account recovery form: https://account.live.com/acsr

Important: This form is only applicable for personal Microsoft accounts. It does not support work or school accounts managed by organizations (such as accounts ending in @yourcompany.com or @youruniversity.edu).

Tips for completing the form successfully:

Use a familiar device and location (like your home or work where you’ve logged in before) when filling out the form.

Include as many accurate details as possible (e.g., past passwords you've used, contacts you've emailed, the subjects of recent emails you've sent).

Be patient — the recovery process may take 24 to 72 hours depending on your submission and the verification required.

I understand this process can be time-consuming, but these steps are in place to ensure your account remains secure.

Please let me know if you encounter any specific issues or need additional assistance at any step — I’m here to help guide you through it.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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