Unable to log in to microsoft project account

Question

Answer 1

Hi @Tan Chong Beng

Thank you for posting your question in the Microsoft Q&A forum.  

Here are some troubleshooting you can try to resolve it:  

  1. Adjust Settings in Microsoft Entra: 

Go to Entra Admin Center Portal and find the resource "Microsoft Information Protection API" (Application ID: 40775b29-2688-46b6-a3b5-b256bd04df9f). 

Navigate to Properties in the left sidebar. 

Ensure that "Enabled for users to sign in?" is set to "Yes". If it show "No" , change to "Yes" then Save 

  2. If You Are Using Outlook Web: 

Clear your browser's cache and cookies, then restart the browser. 

Open an incognito/private browsing window and try accessing Outlook again. 

Try logging out and then logging back into your Microsoft account.   

 3. If You Are Using Outlook Desktop App: 

-Creating a new Outlook profile and reconnecting your account. For reference: Create an Outlook profile - Microsoft Support 

-Open Outlook > go to File > Account Settings > Account Settings. 

-Double-click your account and uncheck the box labeled "Use Cached Exchange Mode to download email to an Outlook data file." 

-Close Outlook, restart your PC, and check if the error persists.   

 4. Contact IT Support for Further Assistance: 

If none of these solutions work, I highly recommend contacting your IT Administrator to raise a support ticket via the Microsoft 365 Admin Center. A technical support agent will be able to assist you faster through a remote session, checking logs and configurations to apply the necessary fixes. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin 

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