VPN Platform did not trigger connection

Question

Point to site connection failed using Azure VPN with the following error:

VPN Platform did not trigger connection

Answer 1

Hi@Oleg Vakula,

The above error most likely occurs due to a client-side issue. It often appears when the Azure VPN Client does not have the "Background apps" permission enabled in the App Settings on Windows.

To resolve the issue: Go to Settings > Apps > Installed Apps > Scroll down and find Azure VPN Client, then click **Advanced options >**Under the Reset section, click the Repair button.

Restart the 'rasman' (Remote Access Connection Manager) service and set its startup type to 'Automatic'

Delete or uninstall all WAN Miniport network adapters from Device Manager, then click on Action > Scan for hardware changes, or perform a full machine restart.

If you are still facing the same issue, kindly navigate to Event Viewer and expand Windows Logs > Application. Search for Event ID 1460 — this entry will display the reason for the issue.

**

Reference** : https://learn.microsoft.com/en-us/azure/vpn-gateway/vpn-gateway-troubleshoot-vpn-point-to-site-connection-problems#vpn-client-error-dialing-vpn-connection-vpn-connection-name-status--vpn-platform-did-not-trigger-connection

https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client#download

https://support.microsoft.com/en-gb/windows/windows-background-apps-and-your-privacy-83f2de44-d2d9-2b29-4649-2afe0913360a#ID0EBD=Windows_11

https://github.com/MicrosoftDocs/azure-docs/issues/50613

I hope this is helpful! Do not hesitate to let me know if you have any other questions.

I really appreciate your feedback. It’s valuable to us. Please click Accept Answer on this post to assist other community members facing similar issues in finding the correct solution

Answer 2

Refer to https://learn.microsoft.com/en-us/answers/questions/1277589/status-vpn-platform-did-not-trigger-connection

The error "Status = VPN Platform did not trigger connection" is generally a client-side issue or most likely a bug in the Windows VPN platform. But mostly this error appears when the Azure VPN Client does not have the "Background apps" App Permission enabled in App Settings for Windows.

Could you please make sure that the Azure VPN Client has permission to run in the background.

• In Windows, select Start, then select Settings > Apps > Apps & features or Installed Apps.
• Scroll to the Azure VPN client, select More options on the right edge of the window, then select Advanced options.
• In the Background apps permissions section, under Let this app run in the background, select "Always".

Refer: https://learn.microsoft.com/en-us/azure/vpn-gateway/vpn-gateway-troubleshoot-vpn-point-to-site-connection-problems#vpn-client-error-dialing-vpn-connection-vpn-connection-name-status--vpn-platform-did-not-trigger-connection

https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client#download

https://support.microsoft.com/en-gb/windows/windows-background-apps-and-your-privacy-83f2de44-d2d9-2b29-4649-2afe0913360a#ID0EBD=Windows_11

https://github.com/MicrosoftDocs/azure-docs/issues/50613

Additionally, try the below steps:

• Make sure that your Windows OS has all the required updates/hotfixes installed.
• Delete/Uninstall all WAN miniport network adapters from Device manager, and then click on Action > Scan for hardware changes or perform a machine restart.

• Check if any 3rd party software and/or firewall blocking these P2S connections from the client-side upstream towards Azure.The error "Status = VPN Platform did not trigger connection" is generally a client-side issue or most likely a bug in the Windows VPN platform. But mostly this error appears when the Azure VPN Client does not have the "Background apps" App Permission enabled in App Settings for Windows. Could you please make sure that the Azure VPN Client has permission to run in the background.
  • In Windows, select Start, then select Settings > Apps > Apps & features or Installed Apps.
  • Scroll to the Azure VPN client, select More options on the right edge of the window, then select Advanced options.
  • In the Background apps permissions section, under Let this app run in the background, select "Always".
  Refer: https://learn.microsoft.com/en-us/azure/vpn-gateway/vpn-gateway-troubleshoot-vpn-point-to-site-connection-problems#vpn-client-error-dialing-vpn-connection-vpn-connection-name-status--vpn-platform-did-not-trigger-connection https://learn.microsoft.com/en-us/azure/vpn-gateway/openvpn-azure-ad-client#download https://support.microsoft.com/en-gb/windows/windows-background-apps-and-your-privacy-83f2de44-d2d9-2b29-4649-2afe0913360a#ID0EBD=Windows_11 https://github.com/MicrosoftDocs/azure-docs/issues/50613 Additionally, try the below steps:
  • Make sure that your Windows OS has all the required updates/hotfixes installed.
  • Delete/Uninstall all WAN miniport network adapters from Device manager, and then click on Action > Scan for hardware changes or perform a machine restart.
  
  • Check if any 3rd party software and/or firewall blocking these P2S connections from the client-side upstream towards Azure.

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hth

Marcin