Unable to sign in to excel on iMac getting the response - The network request timed out. Please try again. [2602]

Question

HI I'm trying to use my Excel installed for years on my IMac and when I try to sign in with my work credentials I'm getting the return - The network request timed out. Please try again. [2602]. What do I need to do?

Answer 1

Dear Andrew Powell,  

Thank you for posting your question in the Microsoft Q&A forum.  

Based on the information you have provided, it looks like you are having trouble signing in Excel on iMac. 

Here are some potential solutions to fix this: 

1. Check your internet connection or try using another one. 
2. Restart your Mac then try logging in again. 
3. Reinstall Excel and try logging in. 
4. Remove Office license files ( follow the guidelines How to remove Office license files on a Mac - Microsoft ) then log in again. 

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