How to fix Sign-in failed Error code: AADSTS5000225?

Question

How to fix Sign-in failed Error code: AADSTS5000225?

Wajiha Asif 0

How to resolve this error? User's image

2 answers

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Answer 1

Abiola Akinbade 29,405 Volunteer Moderator

Hello Wajiha Asif,

Thanks for your question

This is due to inactivity on your tenant for 200 or more days.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

See this article that describles the scenario perfectly: https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Camila Th 1,840 Microsoft External Staff Moderator

Hello @Wajiha Asif,

Thank you for posting your question in the Microsoft Q&A forum.

I understand that you are unable to access your tenant because it has been blocked due to inactivity.

To get your tenant reactivated, please reach out to the Global Support Team by contacting them via the global support phone numbers .

For further details on tenant inaccessibility due to inactivity, you can visit this link: https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

If you find this answer helpful, please vote it so that it could be referenced for future similar questions.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2025-05-21T17:04:32.8966667+00:00
Hi @Wajiha Asif

The error code you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance in private message:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Hope this helps. Do let us know if you have any further queries.
Camila Th 1,840 Reputation points Microsoft External Staff Moderator

2025-05-23T08:50:02.9366667+00:00

Hi @Wajiha Asif

Just checking in to see if the above information was helpful.

If you have any further updates on this issue, please feel free to post back.

If you think my reply is helpful to you, please remember to mark it as an answer.
Camila Th 1,840 Reputation points Microsoft External Staff Moderator

2025-05-26T09:16:19.6466667+00:00

Hi @Wajiha Asif

It has been a while and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

Warm thanks.

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How to fix Sign-in failed Error code: AADSTS5000225?

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