I recently cleared the AZ-400 certification exam, and I previously held the AZ-204 certification, which has now expired. When can I expect to receive my certification for AZ-400?

Siddharth 0 Reputation points
2025-05-21T08:55:36.43+00:00

Hi team,

I have cleared Az-400 exam on 19th MAY 2025. Generally we receive certificate within 2-3 hours after giving exam but it has been 2 days I didn't receive any mail or certificate which verify that I cleared the exam.

Please assist me regarding this issue.

Thanks in advance.

Microsoft 365 and Office | SharePoint | Development
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  1. Camila Th 1,915 Reputation points Microsoft External Staff Moderator
    2025-05-21T09:47:30.8766667+00:00

    Hi @siddharth

    Thank you for posting your question in the Microsoft Q&A forum. 

    As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. We recommend contacting Microsoft’s support team directly, as they are best equipped to address and resolve this type of issue efficiently.   

    Additionally, ask the Training support website for any other options or discounts they know for it: Training

    Thank you for your understanding. 


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  2. Shikha Ghildiyal 6,630 Reputation points Microsoft Employee Moderator
    2025-05-21T09:52:11.36+00:00

    Hi Siddharth,

    Thanks for reaching out to Microsoft Q&A.

    Microsoft Certification/Exams/Learn is currently not supported in the Q&A forums.

    You might find assistance from the following links:

    Microsoft Training & Certification is backed by their dedicated forums, where you can ask questions by selecting "Get Started" -> "Ask a Question," or by choosing "Ask a new question >." Learn/Cert Moderators will be available to assist you.

    Microsoft Training Support Forum: https://trainingsupport.microsoft.com/en-us/mcp/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1

    Microsoft Certification - Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams

    Microsoft Certification - Missing Badge/Sharing:https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_badges

    Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid

    Pearson VUE Support:

    Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx

    Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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