Lost mobile, reset authenticator

Parkson 0 Reputation points
2025-05-26T09:34:47.6066667+00:00

Hi, I have lost my mobile phone and can't use the authenticator app, could you please reset for my account?

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Austin-H 2,860 Reputation points Microsoft External Staff Moderator
    2025-05-26T14:03:14.2633333+00:00

    Hi @Parkson ,   

    Thank you for reaching out on the Microsoft Q&A forum. We understand that you’ve lost your mobile device and no longer have access to the Authenticator app. We’re happy to help guide you through the recovery process. 

    According to this issue, may I know if you know any other Global Administrators in your organization? 

    Please note that this team is always overwhelmed, so you might need to wait for them to call you, this should take 3-10 working days. I know that this is not a convenient solution to hear but it seems to be the only way, and it's recommended that you should have a secondary/backup Global Administrator to fix this issue on your own.   

    If you need further assistance, please let us know.   


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

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