Merging of email addresses

Question

Merging of email addresses

Yogesh Kshirsagar 0

Exam:MS-900 - Microsoft 365 Fundamentals - English (ENU) Candidate:Yogesh Ravindra KshirsagarCandidate ID:‎MS110#####‎Registration ID:50508###Exam:MS-900 - Microsoft 365 Fundamentals - English (ENU)Candidate:Removed for privacyCandidate ID:‎MS11004####‎Registration ID:50508####Exam:MS-900 - Microsoft 365 Fundamentals - English (ENU)Exam:MS-900 - Microsoft 365 Fundamentals - English (ENU) Candidate:Removed for privacy ID:‎######Registration ID:505087002I gave this exam with email address ******@gmail.com

But I have been registered to learning site with ******@outlook.com

Can you please help to merge both these email addresses so that I can view my certificate and score card.

Thanks!

Regards,

Yogesh Kshirsagar

Erland Sommarskog 121.8K Reputation points MVP Volunteer Moderator

2025-05-26T20:59:06.1266667+00:00

Microsoft exams are not covered by Microsoft Q&A, and I've changed the tag accordingly. I've also deleted PII in your message that you may not want to share publicly.

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Erland Sommarskog 121.8K Reputation points MVP Volunteer Moderator

2025-05-26T20:59:06.1266667+00:00

Microsoft exams are not covered by Microsoft Q&A, and I've changed the tag accordingly. I've also deleted PII in your message that you may not want to share publicly.

Answer 1

Dear @Yogesh Kshirsagar ,

Thank you for reaching out to Microsoft Q&A Support.

First and foremost, we would like to congratulate you on successfully completing your Microsoft certification exam. We appreciate your dedication and are pleased to assist you with your request regarding the merging of Microsoft Certification profiles.

To consolidate two certification profiles associated with different email addresses, please follow the steps outlined below:

Steps to Request a Profile Merge:

Access the Microsoft Certification Support Forum Navigate to the official support page via the following link: Microsoft Certification Profile Support
Submit a New Request

Click on “Ask a Question”.
Clearly provide the following information:
- Your full name (as registered during the exam).
  - Both email addresses (the one used for the exam and the one used for the Microsoft Learn platform).
    - Your Candidate ID and Registration ID.
      - A concise explanation of the issue (e.g., the exam was taken using one email address, while the learning profile is associated with another).

Await a Response: A Microsoft support moderator will typically respond within 1–2 business days to assist with the profile merge process.

Kindly notes:

Please ensure that you have access to both email accounts involved.
Do not create a new certification profile, as merging is the appropriate and supported method.
Retain a copy of your exam confirmation email and any related documentation, as it may be requested during the verification process.

We trust this guidance will assist you in resolving the issue. Should you require any further assistance, please do not hesitate to contact us.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Austin-H 3,040 Reputation points Microsoft External Staff Moderator

2025-05-29T02:28:39.5033333+00:00

Hi @Yogesh Kshirsagar r

I would like to kindly follow up to ask whether the solution I provided has addressed your concern. If not, please feel free to share any additional details so that we can work together to resolve the issue effectively.

If the matter has already been resolved, we would greatly appreciate it if you could mark the helpful responses as answers. This helps others in the community who may be facing similar challenges.

Thank you for your time and understanding.
TiNo-T 2,055 Reputation points Microsoft External Staff Moderator

2025-06-02T08:37:48+00:00

Dear @Yogesh Kshirsagar
Just wanted to check in and see if the info I shared earlier helped clear things up for you.

If you’ve got any updates or still need a hand with anything, feel free to reach out—we’re here to help and happy to work through it with you.

And if the response was helpful, it’d be great if you could mark it as an answer. It might help others in the community who are running into the same issue.

Thanks again for your time and cooperation!

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Merging of email addresses

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