Unable to access my account

Question

Unable to access my account, even with a code sent via email

Answer 1

Dear @Sonali Davda, 

Thank you for contacting Microsoft Q&A Support.

Following our review of your inquiry, we understand that you are encountering difficulties accessing your account, despite receiving a verification code via email. In order to assist you more accurately and efficiently, we kindly request clarification regarding the type of Microsoft account you are using.

Please confirm whether your account is a personal or business account:

• Personal accounts typically use domains such as @outlook.com, @hotmail.com, or @live.com.
• Business accounts are generally associated with custom domains, such as @company.com, and are managed by an organization.

Your confirmation will enable us to provide the most appropriate guidance for your situation.

We look forward to your response and remain at your service. Wishing you a pleasant day!

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