I cant raise a ticket I am forwarded here, I cant access Azure PostgreSQL service "Antevia" in our subscription. No databases shown.

Question

I cant raise a formal ticket (which is very wrong) and I am forwarded here.

I cant access Azure PostgreSQL service "Antevia" in our subscription

I've detected problems started on the 19-May-2025 .... since then there is NO SERVICE.

No databases shown.

Grateful if you could explain what is going on.

Best regards,

Gonzalo.

Answer 1

Hi @Gonzalo Dominguez,  

Thank you for posting your question in the Microsoft Q&A forum.   Here are some ways to contact Azure support team. 

1. You can raise ticket via Azure Portal.  
   Go to the Azure Portal, click on Help + Support, and then select Create a support request.  How to create an Azure support request - Azure supportability | Microsoft Learn
2. You can call directly via Customer service phone numbers - Microsoft Support   Make sure you choose the right region. 
3. You also can check out this link Azure Support Options | Microsoft Azure 

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Answer 2

Hi Gonzalo Dominguez, 

Following our investigation, we found that the Azure PostgreSQL server "Antevia" had gone into an unhealthy state starting from 19-May-2025. This was the root cause behind the service disruption and the missing databases in your view.

With help from our internal team, we’ve worked to bring the server back to a healthy state, and you should now be able to see and access your databases through the data plane as expected.

If everything looks good on your end, please consider accepting this as the answer. If you’re still facing issues or have any other questions, don’t hesitate to reach out—we’re here to help.