I was passed MS-102 but my certification is not appeared

Question

How can i get it the certification and how to fix the issue and how to contact the MS Support.

Answer 1

Hi Srinivasa Rao Thadisetti,

Thanks for reaching out to Microsoft Q&A.

Microsoft Certification/Exams/Learn is currently not supported in the Q&A forums.

You might find assistance from the following links:

Microsoft Training & Certification is backed by their dedicated forums, where you can ask questions by selecting "Get Started" -> "Ask a Question," or by choosing "Ask a new question >." Learn/Cert Moderators will be available to assist you.

Microsoft Training Support Forum: https://trainingsupport.microsoft.com/en-us/mcp/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1

Microsoft Certification - Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams

Microsoft Certification - Missing Badge/Sharing:https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_badges

Microsoft Certification - Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid

Pearson VUE Support:

Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx

Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact

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Answer 2

Hi @Anonymous

Thanks for reaching out to us on the Microsoft Learn Q&A forum. Congrats on passing your MS-102 exam. I understand your certification hasn't appeared yet.

MS-102 is an exam, not a standalone certification. To earn the Microsoft 365 Certified: Administrator Expert certification, you need to:

1. Pass the MS-102 exam (which you've done!). 
2. Hold one of these active prerequisite certifications:  
   • Microsoft 365 Certified: Endpoint Administrator Associate 
     • Microsoft 365 Certified: Teams Administrator Associate 
       • Microsoft Certified: Identity and Access Administrator Associate 
         • Microsoft Certified: Information Protection and Compliance Administrator Associate 

You can check the full requirements here: Microsoft 365 Certified: Administrator Expert 

Your past MS-102 exam should be on your transcript here: Access your transcript 

For all certification-related concerns, including missing certifications or discrepancies, you'll need to contact the dedicated Microsoft Certification Support team. They have the right tools and expertise to help you directly. 

Here's how to reach them: 

• Go to the Microsoft Learn Credentials Support page. 
• Scroll down to the section "For all other Microsoft Certification issues, get help through the Credential Support Forums." 
• Click the link to post your question directly in those forums. 
• Explain your issue (e.g., "Passed MS-102, cert not appearing"). Be ready to share your details (name, email, exam, date) in a private message.

I hope this helps you get your certification sorted out. 

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