I can't open my account

Question

I can't open my account

mohamad hamdan 0

when i try to open my account i see this error message User's image

3 answers

Your answer

Answer 1

Camila Th 1,915 Microsoft External Staff Moderator

Hi @Mohamad Hamdan

Thank you for posting your question in the Microsoft Q&A forum.

Based on your inquiry, we understand that you have received an announcement when you sign in. We will be glad to assist you in this part. According to your issue, I think Microsoft 365 gets confused sometimes when you have multiple signed in accounts in the same browser and you can follow these steps to troubleshoot it:

Clear your browser cookies and restart the browser again.
You can try to use another browser or via incognito web.

Note: You can also request with your admin in your organization to check your membership status and add you if necessary to make sure you have necessary permissions to access the organization's resources

If you need further assistance, please let us know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

mohamad hamdan 0 Reputation points

2025-05-29T09:30:18.7766667+00:00

I am the own but when i try open my account i see it
Camila Th 1,915 Reputation points Microsoft External Staff Moderator

2025-05-29T09:47:41.2466667+00:00

Hi @Mohamad Hamdan

Thank you for your quickly response.

We understand you're trying to access to your tenant account. Please follow few requests below that may help troubleshoot the issue more effective:

May I know that have you follow the instructions given and test on it?   Could you also click on your Profile in https://mysignins.microsoft.com/ and check how many accounts you have sign-in on your application?

If you need further assistance, please let us know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
mohamad hamdan 0 Reputation points

2025-05-29T10:07:03.62+00:00

I see this when i try open the link https://mysignins.microsoft.com/
Camila Th 1,915 Reputation points Microsoft External Staff Moderator

2025-05-29T11:03:03.8166667+00:00
Hi @mohamad hamdan

Thank you for your quickly response.

In my perspective, you app now might have multiple signed in accounts in the same browser such as your personal and your work account.

If you sign in via website:

Please follow my instructions and let me know the result:

Clear your browser cookies and restart the browser again.

You can try to use another browser or via incognito web.

Please ensure you are using the correct work account to connect.

If you're still unable to get access to your Azure AD tenant I'd recommend reaching out to our Customer service phone numbers - Microsoft Support

Please ensure you are using the correct work account to connect.

If you need further assistance, please let us know.
TiNo-T 2,225 Reputation points Microsoft External Staff Moderator

2025-06-02T10:13:01.1866667+00:00

Hi @mohamad hamdan

May I know whether your issue has been solved or not? If not, please share it in here. We can work together to figure it out.

If you think my reply is helpful to you, please remember to mark it as an answer.

Warm thanks.
mohamad hamdan 0 Reputation points

2025-06-02T12:33:50.31+00:00

Hi @TiNo-T

Thank you for following up.

I’m still facing the issue. I lost access to my Azure tenant

I get the error: AADSTS900144: The request body must contain the following parameter: 'client_id'. I believe the tenant was created when I signed up using my personal account, but now I can’t access any subscription or database.

I’d appreciate your help recovering or verifying this tenant.
Jack-Bu 2,225 Reputation points Microsoft External Staff Moderator

2025-06-03T08:38:02.1466667+00:00
Hi @mohamad hamdan

According to your issue, I understand that you cannot access to your business account due to AADSTS900144 Code. As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. Otherwise, I recommend you raising a support ticket directly through the Microsoft 365 Azure portal. This will connect you with Microsoft’s azure technical team, who can provide a more direct and effective solution for your case. Please follow the steps below:

Go to the Azure Portal.

Click the “?” (Help) icon in the top-right corner.

Select “Help + support”.

Click “Create a support request”.

Follow the prompts to:

Select the issue type (e.g., technical, billing).

Choose the subscription and service.

Provide issue details and severity.

Submit the request.

We hope this information is helpful and appreciate your understanding.
Hin-V 815 Reputation points Microsoft External Staff Moderator

2025-06-06T08:09:01.2633333+00:00

Hi @mohamad hamdan,

It has been a while, and I am writing to see how things are going with this issue.

Have you had a chance to check the replies provided?

Any update would be appreciated.

If you think my reply is helpful to you, please remember to mark it as an answer.

Answer 2

Hi @mohamad hamdan

The account you are using is personal account or work account?
May I know is there any other admins in your tenant? if yes kindly ask the admins to check is your account is exited, if it existed check is the account is active and make sure the account is enabled.

If you are able to log in to the tenant without MFA, regardless of your home tenant settings. You’ll be given the following error:

Limited access After clicking I acknowledge, you can pull down the user menu and select Switch directory.

User's image

This allows you to view all tenants you are member of and switch to them:
User's image

If the correct Azure directory is selected, but you still receive the error message, have your account added as an Owner.

If it does not show any directory, then you seem to have a missing subscription causing error you must try https://azure.microsoft.com/free/ if already used then you need to renew your subscription.

Hope this helps. If you still do not see enough information to isolate the issue, please let me know in the comment section.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Akhilesh Vallamkonda 15,320 Reputation points Microsoft External Staff Moderator

2025-06-03T18:03:52.08+00:00

Hi @mohamad hamdan
Following up to see is my response was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. If you have any further query and questions, please do let us know in comments section.

Answer 3

Hello @mohamad hamdan

Thanks for contacting MS Q&A. I will be able to help you with resolving your issues. mohamad hamdan

Try using this Url to login portal.azure.com/<tenantID>. If you are still experiencing issues, I will suggest you create an incident with MS support.

https://azure.microsoft.com/en-us/support/create-ticket

Also see global support phone numbers: Global Customer Service phone numbers - Microsoft Support

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Siri

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I can't open my account

3 answers

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