Reject message email to me and sender

Tom Benestad 0 Reputation points
2025-05-29T15:00:16.63+00:00

Hi. When soneone sends me an email, they get a message the email was not delivered. Nevertheless it does reach my email together with another email saying "mail.protection.outlook.com rejected your message to the following email addresses:"

So I receive my emails but the sender doesn't believe it's come though!

What do i do to stop this?

Ragrds,Tom

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Austin-H 2,870 Reputation points Microsoft External Staff Moderator
    2025-05-30T03:11:41.46+00:00

    Hi @Tom Benestad  

    Thank you for posting question to Microsoft Q&A.

    Based on your description, I understand that the sender receives a notification that the email could not be delivered to you. However, you still receive a copy, which includes a non-delivery report. In this case, please try the troubleshooting steps below as I've suggested.

     

    Step 1: Add the sender to the Safe Senders (This step helps the email system fully trust messages from that address, ensuring no emails from the user you've set up are blocked). 

    • Log in to Outlook on Web 
    • Go to Settings  
    • Choose Mail  
    • Then Junk email  
    • Add the sender's email address to Safe senders. 

    User's image

     

    Step 2: Check if automatic forwarding is enabled and if the email address being forwarded to is yours. If not, please turn it off. 

    User's image

    Step 3 : If you are a company/organizational user, please go to the Exchange Admin Center and check the following features: 

    Once you've completed the troubleshooting steps, please check your private messages so I can assist you in resolving this issue. 


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 


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