Account Blocked - Two Factor Authenticator not working

Question

I am needing some help with my blocked Outlook account, I have forgotten my password and have clicked the password reset and get the code from my secondary email address.

It then takes me to the two factor and makes me enter the last few digits of my phone number. It then comes up with "this verification method isn't available try again later".

I have been trying to do this for the last week and it is coming up with the same thing. I have also tried the account recovery but as i have 2FA, it ignores my requests. HELP please!

Answer 1

Hi @Olivia Barton

Thanks for reaching out to Microsoft Q&A forum.  

We understand that you have forgotten your password of your Outlook Account and still wasn't available after completed 2 Authenticator Factors.  

As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints.  We recommend contacting Microsoft’s support team directly, as they are best equipped to address and resolve this type of issue efficiently.    

For Personal Account, please try following options that can help you: 

1. Please fill the recovery form Help with the Microsoft account recovery form - Microsoft Support 
2. You can contact us via phone service Customer service phone numbers - Microsoft Support 
3.  You might use another personal Microsoft account to create the ticket to: Microsoft Support Team  Contact - Microsoft Support 

 For Business Account, please try following options that can help you: 

1.  We suggest you contact your global admin to ask them to follow this article to proceed to reset your 2FA so that you could re-register again: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn  
2. If you are the only global administrator of the organization and you are locked out because of Authenticator, you might contact us via phone service number: Customer service phone numbers - Microsoft Support 

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