azure portal account authentication issues

Question

azure portal account authentication issues

George Apostolou 20

i'm trying to login with my personal microsoft account to azure portal and when i go to the home page every action i do i get these errors

image_2025-06-03_143024846 image_2025-06-03_143000857

{
  "sessionId": "3565c546dfb14f01b773bda8744a8aa4",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider '

Surya Prakash Kotte 3,200 Reputation points Microsoft External Staff Moderator

2025-06-03T12:25:43.41+00:00

Hello @George Apostolou

I understand you are getting AADSTS16000 error this is a very common error that occurs when you try to sign in to the Microsoft Entra admin center with a personal Microsoft account that does not have a directory associated with it.

Reason: Whenever you sign in Azure portal using Microsoft Personal Account you by default get connected to the Microsoft Services tenant

As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

Solution: For this purpose, you need to create your own tenant rather than using the Microsoft Services tenant.To create a new tenant, open in-private/incognito browser window (just to avoid SSO), access https://azure.microsoft.com/en-us/free/ to create a free Azure account. When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.

If you still want to access Entra portal using your personal Microsoft account only, you can invite that user as a guest user as mentioned here : https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory and assign the Global Administrator role.

Once you are added to an azure tenant and you accept the invite sent to you via email, you can use https://portal.azure.com/#create/Microsoft.AzureActiveDirectory URL to create your own tenant as well.

Hope this helps. Do let us know if you any further queries.
George Apostolou 20 Reputation points

2025-06-04T10:13:31.65+00:00

Hello i tried the steps you mentioned
i went to https://azure.microsoft.com/en-us/free/
selected create new account
i typed my email and then it said i already have an account

i typed my password and logged in and got redirected to azure portal with the same issue
when i go to switch directory these images are what i see

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Surya Prakash Kotte 3,200 Reputation points Microsoft External Staff Moderator

2025-06-03T12:25:43.41+00:00

Hello @George Apostolou

I understand you are getting AADSTS16000 error this is a very common error that occurs when you try to sign in to the Microsoft Entra admin center with a personal Microsoft account that does not have a directory associated with it.

Reason: Whenever you sign in Azure portal using Microsoft Personal Account you by default get connected to the Microsoft Services tenant

As this is a standard tenant without any directory associated, you cannot perform actions such as creating new users, groups, enterprise applications, and so on. To perform administrative actions, you must have administrative access to the tenant.

Solution: For this purpose, you need to create your own tenant rather than using the Microsoft Services tenant.To create a new tenant, open in-private/incognito browser window (just to avoid SSO), access https://azure.microsoft.com/en-us/free/ to create a free Azure account. When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.

If you still want to access Entra portal using your personal Microsoft account only, you can invite that user as a guest user as mentioned here : https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory and assign the Global Administrator role.

Once you are added to an azure tenant and you accept the invite sent to you via email, you can use https://portal.azure.com/#create/Microsoft.AzureActiveDirectory URL to create your own tenant as well.

Hope this helps. Do let us know if you any further queries.
George Apostolou 20 Reputation points

2025-06-04T10:13:31.65+00:00

Hello i tried the steps you mentioned
i went to https://azure.microsoft.com/en-us/free/
selected create new account
i typed my email and then it said i already have an account

i typed my password and logged in and got redirected to azure portal with the same issue
when i go to switch directory these images are what i see

Answer 1

Hello @George Apostolou

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue:

azure portal account authentication issues

Solution:

Issue is resolved by George Apostolou

you figured out you have to create a subscription from https://portal.azure.com/#view/Microsoft_Azure_Billing/CatalogBlade/appId/AddSubscriptionButton

If I missed anything please let me know and I'd be happy to add it to my answer, or feel free to comment below with any additional information.

Answer 2

George Apostolou 20

i figured out i need to create a subscription from https://portal.azure.com/#view/Microsoft_Azure_Billing/CatalogBlade/appId/AddSubscriptionButton for anyone else having this issue

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azure portal account authentication issues

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