Work Outlook push notifications stopped working 06/03/2025

Question

Both Android and iPhone users reporting that as of this morning, June 3rd, 2025, they are no longer receiving work related Outlook push notifications on their cell phones.

Answer 1

Hi @Manon, Mirthon

Thank you for bringing this to our attention. We understand that push notifications from the Outlook mobile app are not functioning as expected, and we’re here to help you troubleshoot and resolve the issue. 

Since this issue is affecting multiple users, the very first place to check is with your IT administrator. They can look at the Microsoft 365 Service Health Dashboard to see if there are any known service issues with Outlook or push notifications. This is our go-to for identifying widespread service issues. 

If no service health advisories are reported, please proceed with the following steps on each affected mobile device: 

1. Verify Notification Settings & Test 

• For iOS: Go to Settings > Notifications > Outlook and ensure Allow Notifications is turned on. You can even try flipping it off for a few seconds, then back on. 
• For Android: Go to Settings > Apps > Outlook > Notifications and confirm that notifications are enabled. After checking, send yourself a quick plain text email to see if the notification pops up. 

2. Optimize Battery & Background Activity 

• Ensure Outlook isn't being restricted by power-saving modes or background app limitations. 
• For iOS: In Settings > Battery, ensure Low Power Mode is turned off. Also, check Settings > General > Background App Refresh to confirm it's enabled for Outlook. 
• For Android: Dive into Settings > Battery and disable Battery Saver or any other power optimization features affecting Outlook. In Settings > Apps > Outlook > Battery, set Background Activity to Unrestricted. 

3. Refresh Outlook & Your Device 

• Sometimes, a simple device restart works wonders by refreshing background services. 
• Make sure you're running the latest version of Outlook from your App Store or Google Play. 
• If the issue's still hanging around, you might try uninstalling and then reinstalling the app. This often clears up persistent glitches. 

If notifications are still playing hard to get after trying all these steps, we'll need a bit more info to dig deeper. Please share: 

• Device model and OS version 
• The Outlook app version you have installed (you can usually find this in Outlook app Settings > Help & Feedback > Version) 
• Whether the issue occurs on Wi-Fi, mobile data, or both 

Additionally, you can report the issue directly to the Outlook team by selecting Feedback from the Help menu in the app, or by visiting the Outlook Community. 

If needed, your IT admin can also raise a support ticket via Microsoft 365 admin center for direct assistance.

Thank you again for your patience as we work through this. Please let us know how things go, we’re here to support you every step of the way. 

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