Email Communication Service

Question

Email Communication Service

Corey Mechalske 40

I created an email communication service named corp-alerts-domain and verified my domain 365internet-tech.com. However, when I navigate to the communication service under domains, it's not showing up as connected. When I try to connect email domains I put in my subscription, resource group, email service, but verified domain is still greyed out and not showing that I have any verified domains. Screenshot 2025-06-03 194622

Screenshot 2025-06-03 193815

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Answer 1

TP 125.1K Volunteer Moderator

Hi Corey,

UPDATE: Corey determined that Domain, SPF, DKIM, and DKIM2 needed to be showing as Verified for domain to be able to be selected. I added that check as #1 below.

1. Please make sure your email domain is showing Verified for Domain, SPF, DKIM, and DKIM2. You may do this by navigating to your Email Communication Service -- Settings -- Provision domains blade and making sure that all four columns show as Verified, similar to below:

User's image

2. The Data location for the Communication Service and the Email Communication Service must be the same in order to add the domain. For example, if Communication Service Data location is Europe then the Email Communication Service Data location must also be Europe.

You can see Data location on Overview blade of each service, shown below for ECS:

User's image

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Corey Mechalske 40 Reputation points

2025-06-04T01:14:52.4066667+00:00

Hi, my location is in the United States and my Azure resources are in US East.
TP 125.1K Reputation points Volunteer Moderator

2025-06-04T01:21:51.6766667+00:00

Does the Email Communication Service also show United States for its Data location?
Corey Mechalske 40 Reputation points

2025-06-04T01:28:55.42+00:00
Corey Mechalske 40 Reputation points

2025-06-04T01:40:20.59+00:00

Yes, see the screenshot above.
Corey Mechalske 40 Reputation points

2025-06-04T01:42:06+00:00
TP 125.1K Reputation points Volunteer Moderator

2025-06-04T01:43:28.2333333+00:00

Okay, thanks. Only time I've seen the GUI show the "you need to add verified domain in the same data location..." is when the ACS and ECS had different data locations. It shouldn't matter, but to confirm, your resource group(s) are also showing as East US for their location, correct?

Let me work on it some and see if I can come up with different explanation/fix. Perhaps it would work if you go ahead and add it via CLI or REST API since this would bypass warning in the GUI and attempt to actually connect the email domain.

What level Azure support do you have, in case it comes to that? You can check which support plan you have by using below link:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/supportPlans
Corey Mechalske 40 Reputation points

2025-06-04T01:45:49.23+00:00

I have developer support, but of course it's not letting me open up a ticket. I contacted M365 support and they told me that this was a known issue in Azure right now for some customers in regard to not being able to open up a support ticket. So, here we are :) haha.
Corey Mechalske 40 Reputation points

2025-06-04T01:48:44.7+00:00

Actually, it looks like I had to have Domain status, SPF status, DKIM status, and DKIM2 status all set to verified. It says online it's not needed, but now it is working.
TP 125.1K Reputation points Volunteer Moderator

2025-06-04T01:51:55.75+00:00

Okay, for Developer support this is the correct location. A Microsoft External Staff will reply here within 8 business hours and likely via private message, to help. If it turns out it is Azure issue that needs to be fixed on backend then they will open support ticket on your behalf.

https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support

Meantime we can continue to troubleshoot by trying CLI command, for example.
Corey Mechalske 40 Reputation points

2025-06-04T01:51:59.3266667+00:00

Test email went through.
TP 125.1K Reputation points Volunteer Moderator

2025-06-04T01:55:25.2866667+00:00

That's great. Please click Accept Answer and upvote to close up this thread. I'll modify my answer above to include note to make sure that Domain, SPF, DKIM, DKIM2 status are all showing as Verfified.

Thank you.

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