Urgent: mail cant be delivered

Question

One of my user is trying to send email to teams channel and got this message error:

“Delivery has failed to these recipients or groups @domain integration is not enabled for the tenant” 

Any advice, our emails are suspending a lot

Answer 1

Hi Limal, 

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, I recommend reviewing these settings to confirm they are configured correctly. 

1. In Microsoft Teams Admin Center 

Access in Teams Admin Center with Administrator roles >Navigate to Teams > Teams Setting > Email Integration > Turn on "Users can send emails to a channel email address".

This step to allow users to send emails to Microsoft Teams channels 

2. In Teams Channel  

Go to the channel name on Teams, and select More options > Get email address > Advanced Settings

For your information: Link Article 

Hope you will solve the problem soon 

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